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SolarWinds Service Desk (SWSD) Feature Requests

Recent Discussions

Please allow for options when attaching files to an incident
Currently, you can only add files from Computer or Dropbox. It would be nice to add from OneDrive, Google Drive, etc.
Asset ID for Printers
Hi, Is it possible to introduce an asset number field for Printer area in Assets. This is for the printers that are automatically detected by SolarWinds. Currently there is no way to identifty a printer other than entering it manually as an asset in the other assets area. Kind regards Tiby
Integration with Lansweeper to populate configuration database.
We use Lansweeper for Asset Management. It's a great tool that has a lot of things built into it that we rely on. I don't really want to have 2 databases to maintain, so if SWSD integrated with Lansweeper to keep things updated, we'd actually be able to use SWSD's asset management to make our incident tickets more useful.
Allowing the system to append Title, Tasks, Change Requests, Approvals with System Variables / Built-In Fields
Add the ability to have a service request title include system variable / built-in fields such as: Approval for {{Title}} Other field examples, {{Number}} {{Created At}} Weekly System Report Review for {{Created At}} resolving to Weekly System Report Review for June 17 Would augments "My Tasks", "My Team Tasks"
Convert Service Catalogue process system to Run Book
We've created a Service Catalogue item with a big old process list that we use for system check sheets, onboarding and offboarding. Now that we've upgraded our license, I'd love to be able to grab those processes and convert them to Run Books, rather than re-creating them.
Auto-generate contract number upon creation of new contract
We would like to request the option of a system generated contract number so that contracts could be referenced by number, similar to how ticket numbers are created. We have several contracts for the same vendor and with the same name, and the number would be a unique identifier that would only ever be assigned to one…
Email Variable
Please add an email variable for assignee email. Thanks
Add option to turn Group Assignment on/off
Add an option in the SWSD admin center to turn Group Assignment of Incidents on or off.
automatically set due date and time based on priority
We want to have a feature where the due date and time automatically set when a user creates a new ticket based on priority set.
Create Change Ticket based on Change Catalog from Incident/Service Ticket without using API
Add Change Catalog in the Record Type dropdown menu under Create Record Action. This doable in WHD. after migrating in SD its not working. It makes no sense in using API if working with same platform. API must be used in integration of 3rd party applications.