Apologies if this is a duplicate but I couldn't not find a current feature request. I know there are settings for the Service Portal to allow for Site and Department as a mandatory field when creating Incidents. However, We utilize the email system primarily for creating Incidents instead of the Service Portal. When we…
Since the task completion is a simple checkbox in some views, I've had my agents accidentally mark a task complete when it really isn't. In this case, this closed the entire service request when it wasn't done. This resulted in angry user questions, understandably. I know that completing a task can kick off the next part…
Option to choose the Dashboard as the Homepage under My Account -> Settings -> Homepage.
As observed, if someone approves or declines a request, the requester does not receive an email notification or a receipt of all approved or declined requests.
As observed, if someone approves or declines a request, the final approver does not receive an email notification or a receipt of all approved or declined requests. Please see the sample image below:
As observed, when I create a multi-pick list, not all names are visible. I have already set this up for the custom field, custom form, and dynamic form. However, when I switch to a dropdown, all the names appear
If the approver forgets to approve, an email notification will be sent automatically.
When creating an Automation Rule, after selecting the conditional values, could you please add the "Create Task" as an action item for when an incident is created relating to the conditional values. This would be something similar to the workflow process for the service catalog. Compared to adding a task to service catalog…
Need a date stamp variable (e.g. today(), now(), etc) so we could update fields during task assignment or approvals
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