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SolarWinds Service Desk (SWSD) Feature Requests

Recent Discussions

Tracking #s - provide status of tracking #s contained in the ticket.
Move to the next ticket from within a Ticket
As someone that needs to review 50+ tickets, it would be great if I could move to the next sequential ticket from within a ticket. Having to go back out and into the next ticket is time consuming when doing it 50+ times every morning. This functionality was in our other Service Desk and that feature if very much missed.
Roles Sorting
Please add a sort feature to the roles page so they can be sorted alphabetically instead of by date. Thanks
Turning off the ability to add attachments to comments
Our Service Desk system has disabled the attachment functionality for new incident submissions to mitigate GDPR compliance risks. This precautionary measure encourages clients to use SharePoint links for data sharing, ensuring controlled access to sensitive information via SharePoint permissions. However, some clients…
Add tab Related to attach Config. Item when creating Service Catalog template
Hi Prod team, Can we have more option to add tab "Related" (to attach Config. Item) for when create a Service Catalog template instead of after submission of the incident for service request.
merge multiple incidents together simultaneouly
when attempting to merge multiple related incidents, you can only check one box at a time. requesting the ability to check the box to merge multiple incidents at the same time
Resolution, allow colour changes or change the entire resolution so its green, and easily detectable to the eye.
Resolution, allow colour changes or change the entire resolution so its green, and easily detectable to the eye. Some allow HTML coding to be added but that could be security risk, so would recommend allow us to choose a colour for resolution for example.
A reassignment due to Out of Office should show up in the Audit Tab.
We had an issue where we could not figure out why an approval was assigned to someone, when it never should have been. We couldn't see what the normal supervisor had their Out of Office set to (see my other recently created Feature Request for audit tab on Account screen) and the audit tab of the change ticket just showed…
A reassignment due to Out of Office should show up in the Audit Tab.
We had an issue where we could not figure out why an approval was assigned to someone, when it never should have been. We couldn't see what the normal supervisor had their Out of Office set to (see my other recently created Feature Request for audit tab on Account screen) and the audit tab of the change ticket just showed…
Audit tab for Account settings
It would be good to have an audit tab for Accounts. As the admin of this system, sometimes I'm asked to see why an approval went to someone, and it can be difficult to track down why something happened. An audit trail would be good to see what was changed on an account and when.