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SolarWinds Service Desk (SWSD) Feature Requests

Recent Discussions

Auto Link Service catalog ticket as Parent ticket and Change Catalog as Child ticket NOT USING API
- CREATE A CHANGE CATALOG CHILD TICKET IN THE MIDDLE OF THE PROCESS OF SERVICE CATALOG PARENT TICKET - LINK THE CHILD TICKET TO PARENT TICKET (ATTACH) - IF THE CHILD TICKET IS RESOLVED, THE PARENT TICKET WILL AUTOMATICALY RESOLVED MUST BE DONE WITH OUT USING AN API. NOTE THAT API MUST BE USED WHEN DEALING WITH 3RD PARTY…
Automatic Restart Process
Add a restart process to auto restart the process. this is applicable when the request commented ticket not resolved.
Custom Report for Service Desk based on WHD
Create a custom report that will show ticket solved on time.
Thank you SolarWinds Samanage for finally adding the Receive Qty field, but if a PO is closed that should automatically go back to 0 and be an editable field!
If a cloned PO gets State Draft, then Received Quantity on ALL line items should automatically go to 0, and the field should be editable for each line. One step forward, half a step back.
Expand or Collapse All Buttons for Form Logic and Process.
It would be convenient to have a toggle option to expand or collapse all Form Logic items and Processes in a Service Request. So we can condense process and logic titles to a single line per or expand all with a click. This would help when searching through complex Processes or Form Logics.
Make the computer "notes" field more flexible for searching, filtering, and sorting.
The notes field in the computer details is visible on the landing page, but you can't sort or filter it. It's also doesn't seem to be searchable using the site or computer search functions. It would be very helpful for finding details we are recording in that field.
Make the computer "notes" field more flexible for searching, filtering, and sorting.
The notes field in the computer details is visible on the landing page, but you can't sort or filter it. It's also doesn't seem to be searchable using the site or computer search functions. It would be very helpful for finding details we are recording in that field.
Edit Due Date Inline on Incidents Overview
It would be helpful it we had the ability to edit due dates inline from the overview screens. For example, on the Incidents overview have a drop downs/calendar for the due date column so that it could be changed without needing to open the incident page.
Allow Automations to Clear the Assigned To field
Use Case Ticket Flow: A) ticket is assigned to a group B) members of that group monitor the group C) technician assigns a ticket to themselves using Assigned To when they start working it. D) when the technician completes his/her work and needs to move the ticket to another group for further work, the Assigned To filed is…
Change Calendar - Custom States
Currently the change calendar only pulls system default states into the outlook calendar. Due to the nature of how we have setup our change catalog items for normal, standard & emergency changes, we implemented a few custom states into our workflow process. When we rolled out these catalogs for our teams.... the change…