We have over 2000 users to import however there is no activation email sent when importing users via CSV meaning we have to select send activation email to send 2000+ users individually. Configure SWSD to send activation emails to imported users
When you create a Custom Form for Incidents, that form will not appear on Service Requests. The Custom Form seems to only work when a user is filling out a New Ticket and not a Service Request. I have created a new Custom Form for Incidents. I have created a dynamic form rule to show the form without any conditional logic.…
We have many vlans in the local network. Does your asset-scanner software support vlans? if yes, how should the switch port and the pc on which the scanner will be installed be configured? If no, is it possible to request the development of this feature?
I want to set the origin "Phone" for manually backend tickets if i have phone calls. And i want to set the origin "personally"if it was personally.
I have multiple Tennants to support via service Desk. And i want to connect multiple Entras.
HI, i would like to suggest to configure Break Times to business Hours.
Need to add value to priority components The current value is Low - Medium- High - Critical our new Value needed is Blocker - Critical - Major - Minor
Change running number to use prefixes SR (Service Request) and CR (Change Request). Running number need to have date if possible. So that we can differentiate the CR & SR after opening the ticket
End users rarely include the details we need to proceed with a request, so we have built out some nice service request forms that capture that info. However, the majority of our users are still using email, so we still end up with multiple messages back and forth, just to get the information required to complete that task…
Allow removing the call to action button on custom email templates and allow using email variables on the email body text.
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