Ticket will not be resolved if an asset is not attached in the RELATED MENU. Add a condition set related to attached configuration item or automation rule condition.
Sometimes, for the cases created with emails, we need to change the requestor, and when you have a high number of this kind of cases, it is a very difficult and time-wasting task for agents to change the requestor manually. As a Solution, if we can have the option to change the requestor in the update record action in…
We would like users who do not have a license to be able to view contracts within the system with permissions. The staff who manage the contracts would have a license, but view only should not require a license.
Hi Prod team, Can we update the default link "Service Desk by Solarwinds" in Portal View -> My Tasks into other text label? Many thanks,
Currently runbooks are created in the settings area of the Service Desk. This means that I would need to give my agents access into the Settings portion of the platform, and the entire "Service Desk" section, in order to let them create and edit Runbooks. With the way permissions are currently, I can't even just give them…
We support multiple sites with their own individual Google Administration Consoles. Ability to connect the discovery tool to each of their consoles would be highly beneficial. At this time, we don't utilize the Discovery for Chrome OS feature as is, since we'd only be able to offer it to one client and not all.
It would be highly beneficial to have a Widget available for the dashboard that can display each team member's 'Availability' of a given Queue setup on SWSD - if this could update in real time it would be even better. It is not ideal having to hover over every queue member's profile image to see their availability; this…
Be able to change the color behind your initials in the avatar.
I am delighted to see the introduction of the auto-response feature, which promises to be highly beneficial. A significant time-saving measure for us would be to configure an auto-response for new tickets submitted to various departments. Currently, we spend considerable time inquiring about users’ availability for calls…
Would be nice to have the option to NOT send an email to the requester when resolving an incident. This would be used when creating a incident that has already been worked but creating it after the fact.
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