In the Service Catalog we can now set a Default group. I was going to edit this group for our forms but noticed there was not a way to bulk update the default group. Is this something that can be added or will be added in the soon future? It would be helpful instead of manually updating each form we have.
It would be nice to have a way to email a CSV or a PDF report of machines running Windows 10 and Windows 11 build versions (22H2,22H3,22H4 as an example) and have a breakdown of PC hostnames for each build. Currently the only way to do this is to filter a saved view in Assets > Computers and then download a csv file.…
Be able to change the color behind your initials in the avatar.
We have a use case where we want to use the process tasks in a concurrent group as a checklist for the return of materials from terminated employees, as tracking what has gotten recovered has been a gap for us in the past. I built a service form that fits the bill for a checklist, but every completed task shoots another…
Our customer has come from the SolarWinds Web Help Desk solution where Assets linked to Clients are available to be seen and linked so as SWSD cannot do this they are experiencing reduced functionality. It would be good to have a similar method available within the Portal.
It would be great to be able to automate creating sub-tasks/tickets for a given ticket. Like if we had a ticket that was assigned a subcategory of Decom, we could then have automated sub-tasks for the various items needed to be done during a decom. That way you can close the sub-tasks as you work through the ticket and…
It would be useful if the Triage Team could be left to allocate Tickets where they are non P1 issues. Too often, Resolvers cherry-pick easy Tickets. It would be good to have a permission that disabled this ability, and a Triage Team would only have the power to do this.
I am looking for a feature that only allows tickets to be created from the portal but allow commenting via email. It seems that it is all or nothing and that is not realistic. We want to make sure we capture all the correct information when users create a ticket by filling out all the fields, but we want the convenience of…
Add a process approval task in the incident form similar to the one in the change form. Currently, the incident form requires using the runbook for approvals, whereas the change form does not. Adding this approval feature will enable service desk agents to assign the next approval user on the spot, ensuring seamless…
enable a pop-up description form whenever the user changes the state. When the state is changed to "Onhold," the description form would appear automatically. The service desk agent is required to fill up this description. It can assist service desk agents in determining the next steps to resolve issues.
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