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SolarWinds Service Desk (SWSD) Feature Requests

Recent Discussions

Ability to move items between Service Providers
Now that we have the ability to have separate Service Providers, it would be advantageous to be able to: 1) Transfer tickets between Serice Providers. Lots of times people open tickets for the wrong thing or department, it would be great to be able to just transfer them instead of having to recreate them. 2) Utilize the…
Shopping Cart functionality for Service Requests
Develop a shopping cart for service requests, so a user could select multiple service request items (e.g. multiple software requests, or a new laptop with 2 monitors) to be requested in a single ticket.
Automation Rules for Problems
I would like to have the ability to create automations for problem tickets. Example: * Incident Commander opens a problem ticket and selects an effected application from a custom form. Automation would update the problem priority and email users based of the application selected.
Link multiple changes to problems
Link multiple changes to problems
• Ability to relate a problem to a problem, and relate more then one change to a problem
• Ability to relate a problem to a problem, and relate more then one change to a problem
Convert Incident to a Problem
I would like to introduce the idea of having tickets which start as incidents but would need to be converted to a problem. I have seen this functionality in other tools like Pulseway, NinjaONE, and others. I want to request SWSD to add this functionality in. We currently have an application generating issues up to 4 times…
Incidents module - Task completion notification for ticket assignee
Hello community, Today, in the incident module of SWSD, when a task is assigned to a specific person and that person completes the task, a notification is sent to themself. I find it difficult to understand the reason for this notification: if I were in the shoes of the task assignee, why would I need to receive a…
Expand Conditional Logic Capabilities to Currently Non-Supported Modules
According to Field logic, conditional logic is currently only available for the following modules... * Service Catalog * Incidents * Problems * Changes * Releases It is not currently available for... * Computers * Other Assets * Mobile Devices * Contracts * Users * Purchase Orders * Groups Adding conditional logic for…
Sort/Filter/Search Controls for All SWSD Fields (not just custom fields)
Given the roll-out of the new functionality to select which custom fields we want included in the Sort/Search/Filter options on the Index screen displays, it would be a great enhancement to include all of the system fields, too. For example, I would like to be able to sort on Mobile Phone number and Device OS, which are…
Would It be possible to add a updated by (to show the last user name who updated the ticket) as a column in the filters view
Would It be possible to add a updated by (to show the last user name who updated the ticket) as a column in the filters view