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SolarWinds Service Desk (SWSD) Feature Requests

Recent Discussions

Would like to have an option to send contracts directly from the platform vs export and send via a separate email.
Would like to have an option to send contract information directly from the SolarWinds platform Contracts section vs export and send via a separate email.
Site-wide Search - Include Filter for Created By
Our users are asking for the Site-wide search to allow filtering by Created By date instead of just the Updated date.
With teams integration feature
in can see our tickets as service agent in the portal web but in not in teams we would like to see our ticket from our GroupAssigment
Use the same catalog item for process integrations but prevent it from looping
We like using other forms to create sub-tickets for request forms. We have some examples where two systems are tied together, so we pass information between fields to create the other ticket. However, integration cannot tell it to use the same service catalog but not trigger the process so we don't end up in an endless…
Satisfaction Survey Email Notification will send in separate email trail
Satisfaction Survey Email Notification will send in separate email trail not on the incident email trail
MS Teams Integration with 365 Government Licenses
Would like to see Microsoft Teams Integration with 365 Government Licenses.
Automation Rule - Time Based Condition on State Change
Hello, I read a little bit around the community and I found some similar requests but they were a little bit more specific ... I was hoping another Field could be added to the "Time Based Condition" automation rules that will count a certain period of time after the state of the ticket has changed. As of right now I can…
Add Priority to SLAs
It would be nice to assign priorities to SLAs. Right now I'm trying to create 2 SLAs: * For Incidents, must assign within 30 minutes * For Incidents from Voicemail (A specific user / domain), must assign within 90 minutes* We have voicemail to email setup, so emails to the helpdesk from that system are voicemail tickets As…
Generate AD HOC Reports from Incident View
It would help tremendously if I were able to create a custom filtered incident view and then save it as scheduled SMTP report.
Ability to use variables on Requester Portal
Make the Portal more friendly to the community it is exposed to the audience. On the Welcome Message allow say {{requester_firstname}} as it does on E-Mail messages and the Search Message similar so you can do "Hi Kevin, what can I help you with today?" and it has picked up the user's name automatically