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SolarWinds Service Desk (SWSD) Feature Requests

Recent Discussions

export custom fields with details
We would like the ability to export out the custom fields we have created with the dropdown options, service catalogs these are associated with, etc.
Automation Rule
in the condition origin add the SWO - SAAS also add hide view field Title condition
Dynamic Date Ranges
Please Add Dynamic Date Ranges. We do not typically report last 7 days or last 30 days. We report off of things like: Previous Week Previous Month Previous Quarter Previous Year Week To Date Month To Date Quarter to Date Year to Date Lacking these options make reporting a manual process rather than automated. This has been…
Group response templates
It’d be really helpful if there was an option for group response templates — something that could be shared with just a few users instead of everyone. Right now, we can only use global templates (for everyone) or personal ones, which means a small team of us has to either each make our own copies or clutter the global list…
Voicemail to Ticket Creation
I would like the feature of creating tickets based on voicemails.. Thank you
Add AI-Powered Grammar Correction for User Responses
I’d like to request a feature for SolarWinds AI: the ability to automatically rewrite user responses into grammatically correct and professionally structured sentences—similar to how Grammarly functions.
Users and Groups - more visibilty
Feature idea: Please add more visibility to reporting Users and Groups. I'd like to see when I look at the list of Users which groups they are assigned to, if any. Add a Groups column in the Edit View.
Custom States for Problems?
I see we have Custom States for Incidents and Changes, but not for Problems. I'd like to add something to allow my team to track problems resolution and RCA submission, however the current states are lacking.
Delete this mistaken post please!
Posted in error.
Ability to change default role
The ability to change the default "requester" role to another role, example "service task user" to default when creating a new account in solarwinds service desk.