Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials

SolarWinds Service Desk (SWSD) Feature Requests

Recent Discussions

Adding Qr scanning entry
We are planning to manage our assets in the most efficient and automated way possible.I already know that there is an option in the Mobile App to scan the QR code, which will bring you to the asset page, and from there, make the necessary changes on the go.We are wondering if you can implement the following functionality:…
Pop-up notifications in web browser for new incidents
It would be great to have pop-up notifications in the web browser that would inform technician about new incident etc. The notification with preview of the ticket would be very helpful as well as the current notifications are not very good in my opinion and it would benefit from upgrade.
Ability to manipulate default fields such as priority, due at, etc... hide them even from analyst as example
Default Text and Help text on Incident Forms
The Default Text and Help Text on Custom fields is really helpful in assisting End Users to input correct detail first time. Similar on the Subject and Description Boxes would be useful as well in capturing good information on the first submission otherwise End User just write "Issue" or "Problem" which has little context.
Clone or Save As custom forms, rules, etc.
We have to create Custom Forms for various categories and/or Subcategories. Some have substantial overlap. It would help if we could Clone or Save As objects such as Custom Forms and Dynamic Rules.
Power Bi Connector Expansion - Data Connection via URL/API Limitations
Please update/expand 1- Power Bi connector for pulling full scope of account data 2- Data/Web API further defined, allowing data to be connected in Power Bi Desktop via Web URL. (1) I believe it would be most beneficial to all SW customers using the PBi connector, for it to pull raw data at the individual account level so…
Add asset dropdown for change catalog items
Add dropdown option to attach related assets to change controls in process fields.
Scanning the asset tag of devices other than computers through the mobile app
Please let us scan the asset tag of devices other than computers through the mobile app
Report to see which technicians are "Available" the most in Service Desk
Please create a report to see which technicians (Service Desk Agents) are available the most per day/week/month. This is for round robin ticket assignment. I would like to see how often techs are available or not available in Service Desk.
Dark Mode support for the mobile app
Please implement Dark Mode support for the mobile app. This would greatly enhance the user experience, especially for those using the app in low-light environments.