Better Together: Simplifying Workflows Between SolarWinds Observability and Service Desk This month we’re releasing an enhancement to help improve how our products work together – field mapping of triggered incidents from SolarWinds Observability Self-Hosted and SolarWinds Observability SaaS. This update will help…
We’re excited to let you know that SolarWinds is upgrading its email services by moving to a new provider. This change will help our support teams more effectively monitor and resolve email-related issues while enhancing security and ensuring that emails sent from SolarWinds Service Desk are properly authorized. We’re…
Release of Phase 2 for Custom Fields: Searching, Sorting, and Filtering We’re excited to announce that Phase 2 of our custom fields enhancement is now live. As of this week, you can take advantage of powerful new capabilities for searching, sorting, and filtering custom fields in SolarWinds® Service Desk. This release…
On November 10, we released phase 1 of our Custom Fields enhancement, which gave organizations the ability to pre-select any custom fields they want to be filterable, sortable, or searchable. This functionality will help teams move through the data and their workflows in a more streamlined manner, improving accuracy of the…
Happy New Year! As everyone settles into the routines of 2025, we’re excited to kick the year off with a new release. We at SolarWinds would like to take another moment to thank everyone for the great feedback and dedication to the product in 2024. If you missed our yearly release roundup, catch up here. Now, let’s dive…
SolarWinds Service Desk offers robust and capable built-in reporting features, providing valuable insights directly within the platform. However, some users prefer the advanced customization and visualization options available in Power BI. Working with Power BI can be a daunting task for users who are unfamiliar with the…
This year, we’ve been hard at work bringing you a lineup of new features and enhancements across our SolarWinds® Service Desk solution. Each release in 2024 was designed with a clear goal: to make ITSM simpler, faster, and more powerful yet flexible. Let’s take a look at an overview of what’s been released this year, what…
Unlock Workflow Potential: Automate Actions with Data from API Responses As part of this release, we’re adding an enhancement for extracting data from API responses. This will significantly enhance the functionality of process integrations. Previously, administrators could only act on a binary success or failure status,…
Empowering Enterprise Service Management (ESM): Mobile App Access for All Service Providers Previously, mobile app functionality was only available for the IT service provider. With this release, we will be making the app available for all service providers within the enterprise service management (ESM) environment. The…
Elevate Security and Privacy Compliance with Enhanced Data Masking for Text-Based User Inputs Earlier this year, we introduced data masking for attachments, and we’re excited to expand this capability with the release of masking for text-based user input fields across different platforms. This enhancement strengthens…
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