Best Of
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In Assets DB, make "Asset Status" field customizable
We would like to be able to edit the list of valid values for the Asset Status field:20 -
Catalog Approvals - Remove Approval Reassignment Restrictions
TLDR: Allow support technician/incident assignee (Service Agent role) to redirect pending Approvals to any end user (Requester role). SWSD needs some options to enable less restrictive Approver optio…42 -
Add Optional Email Alerts for Tasks
We have Catalogs which have many Tasks per Incident. When the parent Incident is re-assigned to a new technician, they receive one email alert for each of the Tasks on the Incident that are automatic…57 -
Begin ticket numbers with INC or REQ
To better identify a true incident versus a service request I would like to request the ability to create tickets starting with INC00000 for incidents and REQ000000 for requests. This would allow for…84 -
comments in approvals - available for all task users / requestors to see
It would be really useful if the comments you can add when you approve or decline are visible to all task users and potentially requestors too. At the moment if you want to add a comment it can only …81 -
Solutions Overhaul! | Redesign, templates, links to other solutions, easy to navigate
Intro Since SolarWinds took over Samange many great new features have been implemented and credit to the SolarWinds Service Desk development team! Unfortunately however in my opinion 'Solutions&…11 -
See the Future of IT at MS Ignite!
IT’s event season is here! Will I see you at Microsoft Ignite this November 17 – 21 in San Francisco, CA? There’s going to be a big crew of Solarians there to share product information and deliver de…9 -
Re: THWACK Monthly Mission – November 2025
Nuke the mission for the month. Award the points, and draw the prizes for those that completed the shortcut.7 -
Switch Stack monitoring for other Vendors, not just Cisco
Cisco Switch Stack monitoring is great, but Cisco is the only supported Vendor for this feature. I've worked with many clients that would like this same functionality for their Dell switch stack…69 -
Ability to Limit Scope of "User" Type Custom Fields
It would be nice if I could choose in a user type custom field to show all users, or only users who report to the requester. (I'm sure there are other levels of visibility that might make sense,…6
