Best Of
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Allow Automations to Clear the Assigned To field
Use Case Ticket Flow: A) ticket is assigned to a group B) members of that group monitor the group C) technician assigns a ticket to themselves using Assigned To when they start working it. D) when th…7 -
Re: Thwack store
So is the store is never coming back or?5 -
Custom Survey not requiring a login
When utilizing the custom survey option, the customer is sent the link in email. This sends them to the SWSD and requires a login. The least amount of extra clicks as possible would be beneficial in …7 -
Allow Load Balancing of Syslog Messages
I would like if we could load balance incoming syslog messages using something like an F5 load balancer. It appears that this is currently possible with NTA (Can Netflow traffic be load balanced with…14 -
Time based automations to look at business hours and disregard weekends
Use case - We have an automation rule which runs that sends a reminder notification back to the Agent after 3 days of no comment. Issue - if the last comment was on a Thursday, the automation should …10 -
Re: THWACK January Mission – Status Report
You're not worthy. 😆 I'm not even sure Thwack exist anymore.12 -
Solar Bytes - February 2026
Hopefully, your year is off to a great start! We’re kicking off the year with a lot of excitement. We’ve had several major product update announcements in January (see the list below for details). Th…5 -
Variable Assignments from GET API Call
I find it strange that the SWSD API has so many GET calls, but doesn't actually support using it within Service Desk itself. For example, let's say I want to find a specific computer, call …5 -
Custom task names using fields
While you can specify a custom name on a service request (even if process fields are not available ... which they should be -- we have noticed that process fields are not generally available for upda…34 -
Request to Update Purchase Order Number Format
Currently, our system generates purchase order numbers as simple sequences like 1, 2, 3, which do not align with the standard format required by our vendors. They typically accept formats such as &qu…5
