We're excited to announce our latest release for SolarWinds Service Desk. This update is packed with new features and enhancements focused on three key themes: strengthening your incident escalation process, refining the agent assignment workflow, and giving you more granular control over your platform’s security. Let's…
Just wondering if anyone here has worked on something similar — I’m trying to build a report or dashboard in SolarWinds that can help me monitor used vs vacant ports on routers (Cisco, Huawei, etc.). By vacant, I mean ports with no description or with something like "spare" in the description. Also, I’d like to separate…
I have 4 fans and i can snmpwalk all 4 getting the state, rpm and name. When I try to use SolarWinds Universal Device Poller, because this device is not supported, Cohesity, I can get the snmp value for some of the polled fan RPM speeds/names/state, but other say The OID is not supported. This seems to happen when the OID…
Hello there I got a weird issue. I have added all the interfaces including vlans to a load of Cisco 2960x switches but when I search for any mac addresses for devices such as Aruba access points connected to the Cisco 2960x switches they come up as if connected but when I open the UDT page for the device I don't get the…
Hello Is it possible to Open/Close a ticket with a past or future date/time via API? (I thought so because it is possible to adjust the opening/closing date/time on an existing ticket). i could not find any variable for Open/Close datetime to pas via API: https://documentation.solarwinds.com/archive/pdf/whd/whdapiguide.pdf…
It seems that I can't see the change categories field is there ay particular setting I need to turn on ?
Hello, I've setup serv-u and when we connect to it, it goes directly to the new interface and this is what we are expecting. I just recently had the need to use the mobile version and while connecting to it, we are directly getting into the home folder. I was wondering if it was possible to change the home folder for…
I don't want to receive emails for Video Card but I can't find a way to ignore them. I know I can duplicate the HW Inventory profile but I was hoping to still monitor it but just not receive emails about it. Thanks.
Advice required please! We have a requirement to add an external email address in to a CC field, and we would like the external recipient to be able to reply to the notification they receive and have their response be added to the comments. Apart from setting them up with a guest account in our environment, does anyone…
When emails are sent to the Service Desk via the helpdesk address, the system currently includes unnecessary Outlook metadata and full conversation threads in the ticket comments. Scenario 1: If a user sends an email directly to the helpdesk address, SolarWinds Service Desk includes the Outlook header (e.g., “From,”…
Recently, we found that only basic authentication is available against the SWIS Rest API. We would like to have token based authentication avalible to allow for a more secure and scalable way to use the SWIS Rest API
it would be beneficial if there were an option to apply a filter to a widget. Thanks Rudy
Please add native support for Huawei NQA (Huawei’s IP SLA equivalent) in VNQM. In mixed Cisco/Huawei environments we lose visibility because VNQM only reads Cisco IP SLA. Discover and poll Huawei NQA via SNMPv3 (Huawei NQA MIB); support ICMP-echo, UDP-jitter/VoIP, and TCP-connect; store RTT/jitter/loss/MOS; and enable…
For Automation Rules, it would be great if we had the option to add public/private comments for "Actions" when a condition is triggered successfully. For example, if a certain category/subcategory ticket is submitted, the automation rule would kick off to post a public comment to advise the requester of tips, disclaimers,…
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