jmcsparin · Network Engineer

• Activity
• Posts22
• Comments44

Discussions

• Web Help Desk Linux vs Windows server

  Answered Closed 516 views 2 comments 0 points Most recent by jmcsparin April 2021Web Help Desk (WHD)
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  Add the IP Location and Last Seen fields from Lansweeper as available to Map to in discovery

  0 views 1 comment 9 points Most recent by Deebo August 2020Web Help Desk (WHD) Feature Requests
• SERV-U Gateway

  Question Closed 195 views 0 comments 0 points Most recent by jmcsparin July 2020Serv-U FTP & MFT
• "Other" matching action rules don't always run

  Question Closed 68 views 0 comments 0 points Most recent by jmcsparin June 2019Web Help Desk (WHD)
• Closed ticket changes to Open status when user responds to email

  Answered ✓ Closed 1.6K views 3 comments 0 points Most recent by typhoon87 April 2019Web Help Desk (WHD)
• Web Help Desk Authentication Method

  Answered Closed 367 views 2 comments 0 points Most recent by jmcsparin April 2019Web Help Desk (WHD)
• Web Help Desk 12.2 Won't edit existing FAQ's that had any kind of formatting

  Answered Closed 235 views 3 comments 0 points Most recent by darrenl November 2018Web Help Desk (WHD)
• Rest API with HTTPS

  Answered Closed 450 views 2 comments 0 points Most recent by typhoon87 November 2018Web Help Desk (WHD)
• Client Admins for Locations

  Answered Closed 149 views 1 comment 0 points Most recent by fluffy_midnight September 2018Web Help Desk (WHD)
• Can't query multiple choice check box fields in action rules when multiples chosen

  Answered Closed 309 views 8 comments 2 points Most recent by chinmaychavan October 2016Web Help Desk (WHD)
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  Join internet session just ask for ID not the whole address

  1 view 0 comments 15 points Most recent by jmcsparin October 2015DameWare Mini Remote Control (MRC) Feature Requests
• Web Help Desk Authentication Methods

  Question Closed 164 views 0 comments 0 points Most recent by jmcsparin June 2015Web Help Desk (WHD)
• Formatting FAQ Text

  Answered ✓ Closed 543 views 5 comments 1 point Most recent by gmm_whd_user February 2015Web Help Desk (WHD)
• Is bb_config.xml file not in Web Help Desk 12.2?

  Answered ✓ Closed 546 views 2 comments 0 points Most recent by peter.kruty January 2015Web Help Desk (WHD)
• Silent install for DRS 11.1 isn't working based on the instructions currently online anyone have a suggestion

  Answered ✓ Closed 614 views 6 comments 0 points Most recent by marlo January 2015DameWare Remote Support (DRS)
• Could anyone provide an example of using REST in HTML

  Answered ✓ Closed 294 views 3 comments 1 point Most recent by blankenshipr June 2014Web Help Desk (WHD)
• Is it possible to create a hyperlink to link to default to a specific request type

  Question Closed 100 views 0 comments 0 points Most recent by jmcsparin June 2014Web Help Desk (WHD)
• Dameware MRC Version 11 Warning Border is disabled

  Answered Closed 479 views 3 comments 0 points Most recent by jmcsparin May 2014DameWare Mini Remote Control (MRC)
• Is there a way to get an expiration alert for an expiring FAQ?

  Answered Closed 237 views 2 comments 0 points Most recent by jmcsparin May 2014Web Help Desk (WHD)
• Client admin roles shouldn't that allow a client to see all of the tickets associated with that role?

  Answered Closed 706 views 2 comments 2 points Most recent by jmcsparin May 2014Web Help Desk (WHD)
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  Sort Assets by Last_Updated

  0 views 0 comments 4 points Most recent by jmcsparin November 2013Web Help Desk (WHD) Feature Requests
• Access to path 'enuphon.dat' is denied DataPortal_Execute method call failed when publishing package

  Answered Closed 389 views 9 comments 0 points Most recent by LGarvin September 2013Patch Manager