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May 27 Labs Release for SolarWinds®︎ Service Desk: 360 Reports to Help Teams Unlock Actionable Insights for Optimization

12 views 0 comments 0 points Most recent by SLR May 2025Service Desk Newsroom
April 6 Release for SolarWinds®︎ Service Desk: Field Mapping of Triggered Incidents, Power BI Custom Field Enhancement, and New Match Serial Number Option for Asset Management

23 views 0 comments 1 point Most recent by SLR April 2025Service Desk Newsroom
Unlock SolarWinds Service Desk Insights Faster with Pre-Built Power BI Templates

78 views 7 comments 2 points Most recent by vidya.tl December 2024Service Desk Newsroom
SolarWinds Service Desk 2024 Release Round-up

55 views 0 comments 2 points Most recent by SLR December 2024Service Desk Newsroom
SWSD December 8th: Exciting Enhancements to Process Integrations

22 views 0 comments 1 point Most recent by SLR December 2024Service Desk Newsroom
SWSD November 28th: Mobile App Expansion for ESM

0 views 0 comments 0 points Most recent by SLR November 2024Service Desk Newsroom
SWSD November 24th: Data Masking Enhancement for Text-Based User Inputs and More

14 views 0 comments 1 point Most recent by SLR November 2024Service Desk Newsroom
SWSD September 15th: More Features for Enterprise Service Management (ESM) – Duplication of Service Providers, Ticket Forwarding Customization & Reporting, and More

14 views 1 comment 1 point Most recent by celio.ocana September 2024Service Desk Newsroom
SWSD August 25th: The Evolution of SolarWinds AI in Service Desk – Generate Runbooks from Text-Based Files, Automatic Data Masking, and More

12 views 3 comments 1 point Most recent by havens1515 September 2024Service Desk Newsroom
SWSD August 18th: An Exciting Week for Enterprise Service Management (ESM) – Custom IT Service Portal URLs, Templates for New Service Providers, and More

0 views 0 comments 3 points Most recent by SLR August 2024Service Desk Newsroom
Postponed Release of Phase 1 for Custom Fields for Searching, Sorting, and Filtering and Adding Service Catalog - The release planned for August 25 has been delayed. The new release date is to be determined.

0 views 0 comments 2 points Most recent by SLR August 2024Service Desk Newsroom
May 21 Release: SolarWinds AI – Your Service Desk Sidekick

13 views 1 comment 2 points Most recent by mark01010 June 2024Service Desk Newsroom
SWSD April 14th: ITSM Maturity Model Assessment, Generative AI Features, Virtual Agent Upgrades, and more

13 views 9 comments 2 points Most recent by rustydurano123 May 2024Service Desk Newsroom
SolarWinds Service Desk Integration With Microsoft Teams and Slack

2.1K views 6 comments 0 points Most recent by boywonderuk February 2023Service Desk Newsroom