SLR · Senior Product Manager · ✭✭✭✭✭

@"srmnrth" You are right. Part of integration requirements was alignment with the service desk permissions, so this is a bug. Thank you for pointing it out. We are on it, but please open a ticket to our support team so it will be properly recorded and when the issue is resolved, you will be informed.

Hi @"havens1515" We are planning to enable the forwarding of Service Requests along with incidents between service providers. This aspect is being addressed as part of our process collaboration efforts.

@"boywonderuk" The SolarWinds integration has yet to be released to the Slack marketplace. The release date is in the very near future.

@"dnahas-r7"The SolarWinds integration has yet to be released to the Slack marketplace. The release date is in the very near future.

Hello @"RomainF" , thank you for bringing this issue to our attention. I've already requested our engineering team to address it promptly.

Hello @"Kiel." Comments are intentionally not forwarded along with the incident to maintain data security. These comments are often specific to the original service provider and may contain personal data that should not be transferred to the targeted service provider. We are planning to enable the forwarding of Service…

Thank you all for your feedback. The issue has been resolved and the fix is live.

@"taharris" Thank you for sharing this. We are currently looking into it, and once we have a clear plan, we will provide an update.

@"MitchKiah" not sure if you received my comment bellow... I'll get in touch with you to understand the challenges you're encountering.

@"hboyd" Appreciate your feedback. @"havens1515" @"Kiel." You can find the relevant links to our Success Center for the released features in the release notes, which are always mentioned in our posts. In the future, to enhance the user experience, we will also include the links directly in the posts.

@"abogo" Thanks for bringing this up. The capability will be released in the upcoming releases as part of our roadmap.

Hi @"LucidL00phole" , Thanks for your feedback. We are not familiar with this issue. The feature was tested and appears to be working well in other customers' environments with high feature activation rates. If you continue to experience this problem, please open a support ticket with detailed screenshots of the workflow.…

I'll get in touch with both of you to understand the challenges you're encountering.

@"cdow2011" Thank you for sharing the details. Could you please verify whether the alert name is populated under "Alert Properties" in the ticket description? If it is populated, we’ll need to investigate why it’s not being mapped correctly. If it isn’t, it may indicate an issue on the SWO Self-Hosted side. Based on the…

@"DKessinger" Thank you for sharing. It's a bug and I already created a ticket for our engineering team to fix the issue.

@"jeremymayfield" This view is better suited for cases where you have attached images. However, if no images are attached, you can opt for a different view to display the form below instead of on the side. To configure the view, please go to Setup > Global Settings > Service Portal - Service Catalog - Set page layout.

@"mtcook01" and @"johnlong" Thank you for your inquiry about our integration capabilities. If you are referring to our basic integration, it is indeed limited. However, if you enable the Virtual Agent, you will discover extensive capabilities, with a focus on ticket management, task management, knowledge base search, and…