solarwinds-admin

Please furnish the solution so I can correct a similar issue in our environment. * 1. Your availability for a Go To Meeting? Most days I am available. * 2. If all packages are failing? If not, which one(s) is/are? So far quicktime is the only one. * 3. Is it a custom package or one from the 3rd Party Updates Pack? This is…

How did this work out for you? We are about to use EW to deploy the new NAC agent.

This issue was resolved and closed.

Please add me to the list. Thanks, Dave DeCoursey

Hello MathewERA, We are experiencing the same isssue with Adobe Acrobat 10.1.3 not patching 10.1.1 nor 10.1.2 systrems and have not foound a workaround. What was your solution. thx

We are working with Microsoft on this issue and will let you know what find out.

Thank you very much for your time. It seems that my issues with Acrobat Pro have been solved after I synced the packages.

The BETA cycle should be ending over the next week or so. Pending final testing and regression, we will be releasing the final version soon after.

James.Watson: I did end up getting a 2010 package to deploy properly. I ended up copying our network install over to a directory on the server itself, then publishing the .exe and adding the remainder of the files as additional files to be used in the package. This included the custom .msp installer that I had added the…

The error indicates that there are no management servers available for the Managed Enterprise MG. This error will occur if 1) You create a Management Group and dont provision a management server for it (probably not what we are seeing here) 2)For some reason, the EminentWare Server that you have installed (which if you…

Hi, when will it be possible to download the x64 version ? Regard Nik. thx

Thank you for the feedback. We will investigate the use of the NOT rule in the Installed Ruleset.

James.Watson: I did end up getting a 2010 package to deploy properly. I ended up copying our network install over to a directory on the server itself, then publishing the .exe and adding the remainder of the files as additional files to be used in the package. This included the custom .msp installer that I had added the…

Patch installed, thank you for making that available. Credentials have now been entered. Next issue is I keep getting Data Grid Errors ( whatever they are) and the MMC keeps unloading. Am trying to find a troubleshooting document but no joy so far. Source: EminentWare.UI.MMC.Controls Device: Failed to retrieve requested…

Thanks again John, will do.

In my case, I just made use of the D:\ drive on the Eminentware server itself. I'm just running the .exe file, with the additional files added in. Our .msp file does have a few customizations (default save location, shortcuts on the desktop, templates location) as well as the license key and AUTO_ACTIVATE command, but…

Couple of issues I am seeing. First ,please contact us as Sean suggested so we can setup a online meeting. You are getting an access denied on one of the machines when you try to connect. It looks like you are using the built-in administrator, so this should work. Not sure why it is not working. In the second example, you…

I'll send an email to customer support however due to our company security policy we cannot allow any form of web meeting, webex, gotomeeting or any other form of remote access to third parties. But can provide any other form of assistance required.

Unfortunatly this patch can only be installed if you are running .net frame work 2.0 SP1, we are running .net frame work 2.0 SP2 but also experience the problems desribed above

Here is the link to the public fix for Windows XP and Windows Server 2003... http://code.msdn.microsoft.com/KB967622 The hotfix should be installed on the EminentWare server(s) to address the auditing issue.

This issue has been resolved in an update. Please contact customersupport@eminentware.com and we will provide instructions on how to get the update.

We are not able to reproduce any undesirable behaviors with that package. Please note that both the x64 and x86 packages will report as applicable and installable on an x64 system, and, of course, there are also ActiveX and Plugin updates, so four potential updates would report as available for an x64 system. Also,…

I have to correct myself - when I test yesterday, I was not patient enough. The rule described above works as supposed to. So I have the package that I need to have - thank you for your support. The essence of what we have discussed here is that * shortcut detection works in the Applicability ruleset * shortcut detection…

Hello again, MSP packages have their APP and INSTALLED rule sets built in, and thus do not appear in the package for editing. -tonya

One last thing, be sure you're not putting 'msiexec' in there either. When you select the .msi option in the dropdown in the top of the dialog, you are telling the Windows Update Agent to run msiexec. And, as I mentioned before, we default to a silent install - which includes the /i /quiet /norestart option. In sum, you…

Please send us an email with your available times for a GoTo Meeting so we can have a look at this. Thanks.

Yes, SQL Server 2008 R2 Express Edition is supported.

Please send a email to Customer Support with your contact information and availability and we will schedule a web meeting to have a look.

We support multiple files in a package, so compressing the contents into a single self extracting EXE is not required. IOW, Chilkat is not required to do this. Yes, you can distribute Office 2007 using this technique. Yes, we have had customers successfully create their own Office 2007 package using the EW package editor…

You are on the list. Should be out next week.