shankarkrupa

It should work with 4.x when I last checked in a desktop. Are you not able to get this to working, or is it only the installer prompt that attempts to enable 3.5?

Config Wizard need not be run again if the manual setup is done correctly. Can you share the log file so I can figure out what the actual issue is? If there are any problems in sharing the log file, please route this through SolarWinds Support. Attn: ivodlouhy​

Thanks, glad to be of help.

If all the other changes were done, then ir is just a matter of renaming the web_ssl.config file to web.config on the server's Toolset directory and restarting the web and services.

As I initially suspected before, this ia a communication issue. Your website runs in https but the website configuration uses http and not https. You need to configure the site to use the web_ssl in place od web.config (just rename it), and add an entry in the table to use SSL. Alternatively for the simple and official…

It is an obvious licensing/configuration issue. Logs will be required to confirm this. Please get in touch with Support.

Does traceroute work and is it an issue only with this tool? Logs might help. Or please contact Support directly.

8000-series appears like a sufficient configuration for Toolset to run without any issues, so we can easily rule out memory limitation/processing power as a cause. The time it takes to load is dependent on various factors, on an average it could be around 3 seconds to 15 seconds. SW people indeed watch the forum. Some…

awallace Do you see the error when trying to download config from the gadget version (Workspace Studio->Gadget->Tools)? For the ACL Editor, could you contact Support to troubleshoot this further, or share the log files available in c:\programdata\solarwinds?

Sometimes, compacting the database helps (run the Database-Maint.exe inside the SolarWinds/Toolset installation directory). Toolset is well-supported with Windows 7, so I suspect this is environmental. I would suggest that you open a case through Support to further diagnose the issue.

Yes, that is correct. The Engineer's Toolset is to be installed on the workstation (aka) on the machine from where the Orion site is being browsed

Did a Support Engineer confirm if the user settings are right and the try application is running? I have seen it before and was able to get it working, I wish I could do a remote session with you to try to fix it.

When you hit the Discover All CPUs button, did you see a discovery in progress message or is not doing anything at all?

Okay, checked and updated. Now 11.0.2 is reflected correctly everywhere. Please download, install, use, and share your experience/requests here

Both the main and additional website should be 11.0.2. I would check this and confirm (around Monday or early Tuesday, as I could not check in the Customer Portal right now). You could download the 11.0.2 version for now and proceed to install it on the main server. You can install the additional site later also and start…

This could be because the SFTP server was being used in a few other Solarwinds products. The free tool section might be synchronized after the SFTP version is rolled out across all those products in their respective release cycle.

This is now documented in the quickstart (page 12) and admin (page 37) guides.

ttl The documentation was updated a few weeks ago to reflect this information. This could be seen in page 12 of the quickstart guide and on page 37 of the admin guide. From the guide: If you are installing Engineer's Toolset on the Web on a server where you already have SolarWinds NPM installed, select the appropriate…

This IPDB is a Microsoft Access file. Could you take a backup of the file and repair it through the Compact and Repair option in Microsoft Access, and then run the tool again?

There would be a Settings link near the end of the window, left side. Hitting that would bring the Settings window. The font customization option is in the Terminal tab of this settings window.

Access might be required to troubleshoot further. I suggest that you raise it up to Support and they can help to troubleshoot this.

Some of the usefulness off the top of my head... * Real-time monitoring (changes from every 5 second) * Ability to keep a watch from mobile (through mobile browsers) * Integrated troubleshooting/monitoring experience - eg: pick a hop node directly from the traceroute and get more details about the node

Do you see any clue in the application log, with a line about "License not found"? Most likely in c:\programdata\solarwinds\logs\<username>-dashboard.log? Possibly a corrupted license file in that case. Support would be able to help in that case.

This looks like the SYSTEM account not having sufficient access to write to the computer's event log (the logs that are accessed through event viewer). Adding write permission for this account would solve this problem.

Do other applications in this computer work okay as they were? Might be an aged disk/file blocks. You can go for offline activation after you install a newer Toolset version.

Are you able to launch the Ping and traceroute tools in the machine directly from the Programs menu?

The option to open in a new window could be added to the existing menu. I do not have access to a SolarWinds server. The menus could all be customised through the menu editor.

Is this for Toolset on Web or the desktop version? What do you see when you open the license manager?

I think Toolset menus are not enabled for the user account, or perhaps even the SolarWinds Toolset Integration is not running. Could you check in the task bar if the Toolset Service is running? If not, it could be run through Launch Toolset Integration Tray application under Programs menu->SolarWinds->Utilities.…

Hi dwsmithjr, We have a similar issue reported by another customer and are investigating the scenarios and environmental causes to reproduce/find a fix. Could you get in touch with the Support with the following information? 1) Name of the node - whether it occurs with all the node or for a particular node/sets of nodes.…