rgnanda

Jim, The feature request has been prioritized and will be available in one of the future releases. Thanks, Nanda

Good to here that you got it! Nanda

Hi, Can you please share the infolog and debug log of the device. Let me have a look at it? Thanks, Nanda

Raphael, Can you please try the text config by using Device.BackupRunning Config activity? Thanks, Nanda

Hi, Can you please share the debug log? This can be found @ Debug folder by enabling capture mode in File menu. Thanks, Nanda

Hi Stefan, Please do the following, 1.Enable capture mode in file menu 2.Run the configured activity 3.Find the folder called 'Debug' in the installed location. 4.Get the file in device name like 'DebugLog-X-<Device Name>' and share it with me (Please disable sensitive info like password as '**********'). 5.Let me check it…

Hello, Can you please try F5.BigIP.TMSH device type and let me know how is it working? If there is still issues, please share the same debug log here. Thanks, Nanda

Hi, Can you get me the debug log of this device?. Follow the below steps, 1.Enable the capture mode under file menu. 2.Run the activity. 3.Find the debug log under Debug folder in the name like 'DebugLog-X-XXXXXX_X'(XXXXXXXXXX-Your device Name) Nanda

Hi, Can you please post the manual PuTTY capture of the commands and the Debug Log of the device to check? You can get the debug log by doing the following, 1.Enable capture mode under File menu. 2.Run the activity 3.Collect the file under Debug folder with the device name. Note: Please don't forget to mark the sensitive…

Hi, I am guessing that the password provided is wrong(I am not sure). Can you check it and update and try? Thanks, Nanda

Just double click or edit the device from the grid display and in the top of the tab , if you are seeing a tab called "Variations", then your device is variations enabled, See the attachment here, Thanks, Nanda

It depends on the device CLI. For example, In Cisco Router we're using the command 'show running' and for Cisco ACE we're using the command 'show running-config' to get the running config. If the device is showing the crypto keys also as result of these commands and that will be stored by CatTools. And also there is all…

Okey John, Let me wait for your debug file. Nanda

Hi, There is a concept called 'Ignore Text' in Variations feature of CatTools. Unfortunately Cisco.MDS.Fibre is not having the feature as of now. Please try configure your device as 'Generic.Device' type; By using variations feature you can change ll the prompts properly. And use the 'Backup Ignore Text' option (3rd Tab in…

Hi, Can you please share the device details (type,model etc) ? I can try to find something for you. Thanks, Nanda

Hi, Device.CLI.Modify Config activity is not supported for Dell.Switch.CLI device type. Please use Device.CLI.Send Commands activity to do the same. It should work! Still if you are facing the problem please share me the Debug Log.You can get the debug log by doing the following, 1.Enable capture mode under File menu.…

Hello, Please follow the below steps, 1.Edit the device info. 2.Get in to variations by click the last tab 'Variations' and click on 'Use Variations>>'. 3.Click on 'Full Prompts' and set as I have attached(CSB-Variations.png). 4.Save the details and run the activity. Still have issues post me the debug log. Thanks, Nanda

HI, Please try the below to improve your scripts, 1.If you want to avoid time-outs by sending a delay/wait you can use 'cl.Delay X' command , here 'X' is your delay time. 2.To set the prompts of your choice use the variations and set all four inputs under Variations-->Full Prompts Thanks, Nanda

Hi, It's looking like the user you are connecting with in CatTools - "backup" is not having rights to send High Availability commands. Please check the privilege level of the user or use the same user you have used to capture the session in PuTTY - "padmin" and try Thanks, Nanda

That's great to here! Thanks, Nanda

HI, Please input the Username prompt as 'User Name:' in teh prompts tab of the device details and check. Thanks, Nanda

Hi, Please do the following, 1.Enable capture mode in file menu 2.Run the configured activity 3.Find the folder called 'Debug' in the installed location. 4.Get the file in device name like 'DebugLog-X-<Device Name>' and share it with me Thanks, Nanda

Hi, Just use the advance editor option (in right top of the box u r typing!) and attach those files. Thanks, Nanda

Hi, Can you please send me the debug log and info log to check the issue. You can get debug log by enable the capture mode under file menu. Once enabled, then run the activity you want. And also please make it as 'XXXXXXXX' in case of any sensitive data. Thanks, Nanda

Torrence, Juniper Router device type is not having the 'Device.CLI.Modify Config'. Instead you can use 'Device.CLI.SendCommands' activity. If you want to enter your commands on Config Mode, then just give the command to enter to config mode at first in the set of commands you are going to execute and at-last give the…

Ian, Can you please infolog for errors and tell me what kind of error have been recorded? Thanks, Nanda

Hi, Instead of doing script changes you can use variations option of the device. Please get into variations tab under that get into additional commands tab and in that chek the Disable Paging and Enable Paging options and make both as empty then check the activity This will prevent issuing those paging commands Thanks,…

It's my pleasure to help you Marcus..., Thanks for the update, Nanda

Hi, The solution is available; As per the process that can not be shared here, Please contact Solarwinds support to get it. Thanks, Nanda

Hi, Please check the device configuration (mainly for device type). Or else, entirely create a new device and check by running the activity. Thanks, Nanda