rgnanda

Hi, If you have used CatTools in the past , now also it will definitely support as they way you did it in the past. Please try as earlier and let me know. Thanks, Nanda

Hi, The debug shows that CatTools is sending password to UserName prompt also. Please input correct UserName and Password (AAA User Name & AAA Password) unser Passwords tab and try Thanks, Nanda

Hi, Can you please share the debug log here to check(both Cisco.Switch.IOS and Dell Switch CLI device types) Please do the following, 1.Enable capture mode in file menu 2.Run the configured activity 3.Find the folder called 'Debug' in the installed location. 4.Get the file in device name like 'DebugLog-X-<Device Name>' and…

Hi, Can you please post back me with debug and infologs find in the folder where CatTools is installed (You can enable capture mode in File manu-You need to do this before running the activity) eg: C:\ProgramFiles\CatTools3\Infolog.txt C:\ProgramFiles\CatTools3\Debug\*<device name>*.txt Thanks, Nanda

Hi, Please do as below, 1.Configure your Linux host with the device type 'Linux.RedHat.Bash' with the Connection via as 'Direct connect' and with proper credentials 2.Configure your Cisco Router with the device type 'Cisco.Router.General' with the Connection via as "connected Linux host" and with proper credentials Then,…

Hi, Can you please share the manual PuTTy session log and CatTools Diagnostigs file (Info & Debug logs)? That'll help us to analyse the issue. And it;s good to communicate through support if you have valid maintenance. Thanks, Nanda

Hello, If you have active maintenance please open a support to get it rectified. This can be only analyzed when you are ready share your CatTools database. If you are still ok to share your database or export the device and activity details into tab delimited file and share with me then I can take a look at it. Thanks,…

Hi, Can you please share your diagnostics file to check this issue? Thanks, Nanda

Hi, Can you please post the manual PuTTY capture of the commands and the Debug Log of the device to check? You can get the debug log by doing the following, 1.Enable capture mode under File menu. 2.Run the activity 3.Collect the file under Debug folder with the device name. Note: Please don't forget to mark the sensitive…

Hi, You can use Generic device by configuring Variations. All the prompts and commands can be configured via variations And also by following the below link, if you can post the captures, that would be good to analyse the device, SolarWinds Knowledge Base :: Get support for your device added to CatTools Thanks, Nanda

Hi, Can u please tell me what is the issue you are facing on taking backup? Try with Checkpoint.VPN device type or else with Generic device type with variations. Nanda

Hi, The debug log is not giving complete information. After waiting for there should be Buffer information. But that is missing in the file you have sent. Please follow the below steps, 1.Enable capture mode under file menu 2.Try running Device.CLI.SendCommands activity on this device for various commands.Also try that…

Hi, Can you please post with the debug log(if there is no security violation in sharing of that file)? Thanks, Nanda

Hello , It looks like CatToools DB is not connected properly. Try by restart the CatTools service. Thanks, Nanda

Hello, This is Nanda from SW CatTools Team, Can you please give some details, 1.Which device type are you using in CatTools? 2.What is the activity you are mentioning? 3.If possible the required commands (and it's output) to be executed in the device as manula PuTTY session log. Thanks, Nanda

Hi, Please do the following, 1.Enable capture mode in file menu 2.Run the configured activity 3.Find the folder called 'Debug' in the installed location. 4.Get the file in device name like 'DebugLog-X-<Device Name>' and share it with me (Please disable sensitive info like password as '**********'). 5.Let me check it and…

Hi, We can debug this problem through the logs,Please do the below steps, 1.Enable capture mode in file menu and the run the activity. 2.After that please find the files in the name of the device under Debug folder in the installed location (That is Debug Log) 3.And also the file named infolog in the installed folder.…

Hi, Got your request and unfortunately we are not having an option to change the connection command as of now and we'll look to get something to overcome this problem in our feature release but I'm unable to commit a time line at this point Thanks, Nanda

Hi, I don't think so. The SNMP credentials in the password tab is used only for the activity 'Report.SNMP.System Summary'. If you want to run all other activities, then you should supply the AAA or SSH credentials. Thanks, Nanda

Hello, The device prompt is differ from the expectation. That is why it is throwing error. That is, the prompt expected is 'SWITCHNAME-1 [standalone: master]#' but device returns 'SWITCHNAME-1 [standalone: master] #'. There is a space between ] and #. This can be override by using variations. But that feature is not…

Ken, Can you please try Device.CLI.Send Commands activity or Device.CLI.Modify Config(If you want to run the commands in config mode)? You will be getting the output in Captured Data folder in the install location by default and you can change the location also under options. Thanks, Nanda

Hello, CatTools is supplying command "enable" to enter into enable mode and the password you have entered will be supplied as enable password. In case if you haven't configured password for privilege mode just enter the enable prompt under prompts tab of the device and try. If you still have an issue just share me PuTTY…

Eran, Can you please share the config file or atleast portion of it where you want to omit the key. Please remove sensitive info if any Thanks, Nanda

Hi, If you are in active maintenance, you can contact through support and get it done. Or else please do the below steps 1.Enable capture mode in file menu and the run the activity. 2.After that please find the files in the name of the device under Debug folder in teh installed location (That is Debug Log) 3.And also the…

Hi, CatTools is recommended for smaller, less complex networks that typically have less than 100 devices. But technically there is no limitation on number of devices. You can find the comparison between Solarwinds NCM with CatTools here, Compare | CatTools | SolarWinds Nanda

Hi, Can you please check by change the connection method? Thanks, Nanda

Tracy, If you are talking about the configs of the device taken by CatTools, Here is the answer, 1.CatTools is not keeping the configs in Database but as a text file in the chosen folder (By default 'configs' folder) 2.When there is a new3 config of the same device, then the old config will be moved with date suffix to…

Hi, Can you try the below, In the "File to write to TFTP Server" field just input "running-config". Thanks, Nanda

Hi, CatTools is having default comparison reports for both TFTP and Running config backup activities. This comparison will be made for the current and previous avialable backup. And the activity can be configured to send the HTML comparison details to the specific mail too. Thanks, Nanda

Hi, Enter the user name under AAA Username and password in AAA password and no need to enter anything under prompts tab. Enable the capture mode in file menu and check the debug log of that device ob the issue (if there is anything). Thanks, Nanda