peter.kruty

This is now possible in new 15.1.0 release!

Please go and vote here in these 2 polls: It will help us to better understand what must be done, thanks everyone!

We have just reached Release Candidate phase for Serv-U 15.1, which also includes this feature! You can download it from customer portal Release Candidate section. Let us know you feedback please. Thanks, Peter

This is limitation of the framework which was chosen for WHD in past (actually before it was acquired by Solarwinds). We are aware of it and are working on a plan to improving this behavior in future. This is however a huge task, as we must basically rewrite big part of WHD, so to set expectations it will probably take…

I'm pleased to let you know that, his feature is now available in WPM 2.1 Beta, see here for more details Web Performance Monitor 2.1.0 Beta is available and don't forget to Sign up for Beta!

Hi John, sorry for my misleading answer - we did some improvements in LDAP support in coming release and thus this will be supported from next release. Peter

Hi David, I'm a product manager for WPM and I confirm, that WPM does not support keystrokes with modifiers at the moment. I created request for a new feature tracked under # 319075 for supporting modifiers. I also recommend you to create a feature request on Web Performance Monitor (formerly SeUM) page, so other users can…

I would also recommend to look into PRIVILEGED_NETWORKS= setting to define, which networks can access WHD.

Hi John, yes it is. Peter

Yep, we are working on the fix.

Hi dihris, I logged this as a feature reuqest in our system. Peter

Hi John, this should work and since it's hard to tell what's going wrong, can you please contact our support via http://www.solarwinds.com/support/ticket so we can help you ASAP? Thanks, Peter

Thank you for the great feedback Derek!

Hi Glen, This is a bit tricky as it has to do with internals of the web objects framework, sessions and database locks. I do not have technical details, but I will simplify the explanation (sorry about that, if you are interested in more details, let me know and we can have a call and I can get more). In many cases you can…

It would be great if you could report any errors and omissions in Admin Guide via our support and we will make sure to address them. We are aware of vast flexibility and variety of features which needs better documentation and working on it, but specific suggestions would help us to focus on right things first. Thanks for…

Here is new updated version of WWWO post for WHD: What We're Working On for Web Help Desk which will give you some idea on some ideas we are working on. There is more, so please make sure to let us know what you need and think. Thanks!

I'm sure you have a case number, I'll contact you offline to check that with you.

Hi Artems, I'm sorry I had to remove attachment as the file was not a true fix. It was created exclusively for your system to verify potential fix. I'm happy to hear it worked for you. It is however not safe to distribute it to other users. We are concerned it can damage other systems. Anyone interested in verifying the…

You can find it on home page of your customer portal in LATEST DOWNLOADS FOR YOUR PRODUCTS section. Change filter to "Release Candidate" and there it is.

Hi Jake, WHD doesn't have this feature, however we track this as a feature request # 164567. I updated the record with your request. I suggest you create a FR in ideation space Web Help Desk Feature Requests so other users can contribute, comment and vote. Thanks, Peter

We don't provide any WHD specific information via SNMP. So the only basic information about OS and machine would be available.

This is quite old version. I would definitely recommend to upgrade to last version. DLL’s have another version than executable files. After installation in our environment were versions of dll’s same as versions of executables. So issue can be caused by this. I think that as a workaround you could delete them manually from…

Great summary, I'm sure others will find it very useful. Thanks Ryad!

Calculator will add only one license of gateway, which allows you to run one instance of this hardened proxy. Thanks for feedback on calculator!

REST API currently only allows authentication using following methods: * Tech Credentials * Tech API Key * Generic API Key I would recommend to consider using Generic API Keys for authentication. Using Client credentials is Feature Request. You can create it in Web Help Desk Feature Requests page to get votes and comments…

I recommend to contact our support, so we can look into this deeper and see if it's a configuration problem or something else.

Guys, we are preparing a hotfix and waiting for verification of the fix from few users (as is our standard process before making a public release). I'll update you on this as soon as we are ready to go. Please stay tuned!

Great! I'm glad to hear it's working!

But that is correct guys . But I see there the confusion come from. There are some posts displayed from product forum. Let me see what we can make not to display them, I understand that leads to confusion. I removed those posts and left only links to styles.

Hi jrea, thanks for sharing this! I will contact you over email, so we can have a look at it. Peter