peter.kruty

Thanks for reporting this. We will look into this.

Can you provide few examples of such variables, situations on which you would use it and how would the workflow look like?

This feature request is addressed in last Release Candidate of WHD 12.3. Read more here:Web Help Desk 12.3 Release Candidate now available!‌or go and download from your customer portal.

This is now available in version 15.1.0.

I understand you want to see what is happening with the product. I updated the post with more details. The main direction of next release stays and these are features we are working on.

Lot of features and some of them big, some small. Please make sure to vote for them on Web Help Desk feature requests page or create a feature request if it is not there yet. There is no target date yet, we are still investigating all of those features as it's very early after 12.2 release, unfortunately we are also still…

You can find more details here: Remote Support Software - New Features | DameWare now DW 11.1 is GA. But is there something specific you are looking for? I can find it out for you. This release of DW was almost exlusively focused on helpdesk+remote support use-case.

Hi Glen, they are not ready yet as we might include some more bug fixes or other items before final version for release. If there is something specific you are looking for, let me know over email. For the moment this blog post as well as…

It's definitely something we want to do. WWWO post is shortlist of some things we are looking at, but there are almost always changes . We overhauled the FAQs as you said, but main goal of that was to migrate underlaying technology and we were careful not to break something by the migration. We carefully considered to do…

Thanks, we are actively looking at this feature. See What We're Working On - Serv-U FTP Server, Serv-U MFT Server & FTP Voyager for more details on other feature we are working on.

Location of bb_config.xml has changed at some point. Currently it is located at whd-web.jar\Resources\bb_config.xml. If you want to modify it, you should do the following: - Stop WHD - Back up whd-web.jar - Edit bb_config.xml within the whd-web.jar, (e.g. Total Commander allows user to modify files packed in a jar) - Start…

This feature request is addressed in last Release Candidate of WHD 12.3. Read more here:Web Help Desk 12.3 Release Candidate now available!‌or go and download from your customer portal.

We just released a RC2 for WHD 12.1 with * faster Casper 9 synchronization * different Mac OS X installer packaging (so now there is no misleading warning message) Go ahead and download the new bits from customer portal and let us know the feedback. Thanks in advance!

Are we talking only about Tech UI or also about Client's UI ?

I contacted you over email as I hope to get more details on this. Thanks

Hi everyone, WHD 12.2 is now Generally Available! You can find it on customer portal or simple on www.webhelpdesk.com in evaluation version. This release sets some cornerstones for more development in future, particularly in asset management, change management or performance improvements. There is still a big pile of work…

Hi Glen, yes the support for tabbed browsing should also improve with this change. You are right that the task is not small, so there are no timelines, however we want to bring you the first results of this asap. Therefore we hope to split this work into several releases. Thanks to that you wouldn't have to wait for all to…

Thanks for feedback, this is something we are looking at as you can see on What We're Working On - Serv-U FTP Server, Serv-U MFT Server & FTP Voyager.

I will most likely close this thread because of that. There is product forum for general discussions, where we can talk over any topic.

Thanks, email invite is in your mailbox!

Hi everyone, some of the new things we are working on are introduced in this blog post Web Performance Monitor 2.1.0 - What's Coming in Recorder. Any comments or ideas, please let us know in the post! Thanks, Peter

Hi wanine39, can you be a bit more specific please? What are you missing in Tech UI? Thanks, Peter

Thanks for saying this kjette. You are right that 2 of 4 releases in last year provided many integration-related features. We wanted to use this opportunity as soon as possible and provide our existing users (not only WHD, but also users of other products like NPM, NCM or SAM) benefits of having all products in…

You can find Release Notes here: SolarWinds Web Help Desk v12.2.0 Release Notes

It's not online yet, but we are updating it, so it will be published soon. Stay tuned!

This is different product than TFTP Server, which is a free tool. Serv-U MFT Server is an FTP Server, which can absolutely help you with transfers of large files and can work as your private cloud. I will contact you over email with more information.

Hi guys, just a note - we implement support for Casper 9, but there is a change. We now don't connect to DB, but we use Casper API, meaning there is no DB name field, and username is user of Casper, not database user. Peter

WHD 12.2 with Asset Reporting feature is out and Generally Available! You can download it from your customer portal (http://customerportal.solarwinds.com/) or on www.webhelpdesk.com!

We track this as a FR internally under # 407877

Great example of usage, thanks for sharing this Scott!