peter.kruty

Hi zen.if, For the moment, we track this as a bug (230999) and are working on reproducing this. As a workaround I recommend you to regularly remove the file (e.g. on a daily basis). Thanks, Peter

Thanks for all the details! We are preparing admin guide and all other necessary documentation, so shortly it should be available to give more direction. Otherwise I encourage you to go ahead and try to play with the features, I think you will find most quite intuitive. We have Alert integration with NCM, NPM and SAM. We…

Hi romeyde, I will contact you over email to learn more about your needs. I'm interested to understand how exactly we could help you with these massive changes as these seems to become more common task over time.

Thanks for details supermon, quick solution would be to export the recording, change what you need in XML file, import back and save as new recording. However I recorded this as a new feature request under # 242452 for simple editing of URL. Ability to change URL can also lead to hidden issues as if you change the URL…

Completely agree and I'm only concerned that that the list of features would be unusable. Full disclosure - we track almost 1800 feature requests from thousands of users. Many are duplicates of course, many are small, some are big, but WHD being so flexible tool and everyone having different processes in his organization…

There is no such blocking. WHD is limited to one open window, thanks to the Web Objects framework. It has nothing to do with licensing and certainly we do not enforce such limits. We have a plan to move to a new framework, but this basically means rewriting big part of WHD and will unfortunately take some time.

We will definitely notify all existing customers with active maintenance about RC available. There will be also announcement here on Thwack, so you should be notified as soon as we are ready!

Thanks! Some insightful information there for me. I'm wondering how many people are actually using Tech accounts for this purpose, anyone?

To create a new dashboard views, one might also need to create a new saved query from ticket search, that you however requires access to tickets as well. Would that be OK with you too? Maybe just read-only access? Great feedback!

Thanks!

This is something we are working on. We plan various security improvements in product, which includes continuous upgrade of OpenSSL, support for new protocols and further hardening of product. You can expect we will release this in phased approach. Thanks for helping hand with testing!

It for sure does! Something specific you are looking for?

Thanks for details Rick and are messages good for this purpose or could your techs imagine a better solution?

We changed the instructions from (3) Copy the "bin" folder from this hotfix to your <WebHelpDesk> folder and rewrite all files. to: (3) Copy the 'PushNotificationProductionCertificate.p12' file from this hotfix to your <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/Helpdesk.woa/Contents/Resources/ folder and overwrite the old…

I'll double check on that and we make instructions as explicit as possible to avoid possible user mistake. Thanks for highlighting this!

Hi Dave, I'll contact you over email for more details, but can you also list here what kind of projects would you like to track? Also what does it mean for you to "track" them? What would you need to do?

As Matt is writing , WHD needs dedicated mailbox as it can and will delete processed emails. So that mailbox should not be used for other purposes.

Did you manipulate openssl installation within Serv-U? As it should not be version 1.0.1e. What is the location of those files you are checking?

You don't Dameware has customeurl functionality within since last version, so it registers itself as protocol handler.

Thanks for feedback, I will ask this information to be published somewhere on the page. Have a great day, Peter

We do not have specific timelines for this at the moment. I added your request and contact details to internal feature request we track under # 184135 and thus we will make sure to contact you as soon as we will start to work on this.

I'm glad it helped!

Is there something specific you would like to monitor or are you just taking opportunity since it seems to be available?

Thanks Ryad, let me please contact you over email. If you have an support ticket opened, I'd like to check the status, but I'm sure our support or eventually engineering will make sure to resolve your issue. Peter

Can you please elaborate on this? Why you wouldn't use Spiceworks?

Thanks. I double-checked and we track this now under # 288548.

I see what you mean now . Glad you make it work. Thanks!

This is interesting. johndcciu have you double checked if you are also not sending extra newlines?

Looking on this poll there are users who are using WHD only for customer support. Not all users are currently using Thwack (after acquisition of WHD by Solarwinds, this is a new portal for them, but we are taking steps to everyone know and access Thwack easier, so community grows even more). Also there are users with…

Thanks Mike!