mrburns ✭✭✭✭✭

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  • Hello @kimstdss, Did you get the help you needed? Typically if you engage a Seller, they can assist as well. If you are not working with one at the moment, then hit me up on DM to assist. Sellers typically have to seek out approval to do so, and they typically do get approval to help those reviewing our tools products. As…
    in Extend trial Comment by mrburns June 30
  • Hello @NLV31231 , You are correct in your diagnosis of the situation. This is a known Dameware licensing-store issue. Please download and run the License Reset utility on the affected machine as Administrator: https://downloads.solarwinds.com/solarwinds/Support/LicenseReset.zip This requires a SolarWinds Employee to enter…
    in MRC 12.1.2 install fails — SolarWinds.MRC.Licensor.exe LicenseStoreException (need LicenseReset) Comment by mrburns June 25
  • Hello @ralf_krueger , You are correct that local users in Kiwi Syslog Server NG do not currently support special characters in the username field. In testing, usernames with special characters are rejected by the product validation. As of Kiwi Syslog Server NG 2026.2, the product now supports LDAP/LDAPS authentication with…
    in No "-" in Username possible? Comment by mrburns June 24
  • Hello @JaimeCuevas , Suggested Resolution Steps (based on KB findings) KB#1: https://solarwindscore.my.site.com/SuccessCenter/s/article/Error-message-received-when-starting-Net… KB#2: https://solarwindscore.my.site.com/SuccessCenter/s/article/NTM-fails-to-start-no-errors?language=en… A consolidated fix path you can…
    in Installing on VM NTM Comment by mrburns March 10
  • Hello @"Master_K" , It appears from the Service Now store the SolarWinds App for integration states that Vancouver is covered, seen here in their store --> LINK
    in Support for ServiceNow Vancouver release Comment by mrburns November 2023
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