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Field not visible in automation rule

karenn

I added a field to a service request and I am trying to do an automation rule on it. I can't find the field (it is a dropdown)

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errorqueen

When you created the field, did you set it to be visible in service catalog or global?

karenn

the field is not visible in the automation rule itself

errorqueen

Can you send a screenshot of what you are trying to do?

karenn

i created a form with a filed in it that is a dropdown and the other is a user
I wanted to creat an automation rule for when the dropdown is a specific value so other field will change to a specific user.

errorqueen

The scope needs to be set for the custom field. You can do this via a dynamic form rule. There may be another way to set the scope but that is what I do. Once the scope is set there, the custom field will appear in the Automation rules once the corresponding scope is selected.

karenn

can you explain more