joehanly

Excellent Rich I will pass on .Glad your up and Running Joe

Rich Earlier you were referring to a hotfix which you had already installed . I need you to make sure that you applied Not only the netflow Hotfix but the Orion 8.5 Hotfix1 also Thanks Joe

illsend this to you directly joe

Rich I just sent you a mail .can you please try the following . Can you do one thing First In The below Directory C:\Inetpub\SolarWinds\Orion\custom.config.txt Change the "localhost" to the server's ip address. and rename it to custom.config If this doesnt Work Undo the change i just mentioned in the custom.config.txt file…

Glad to hear it Joe

Paul If you have the oids to get what you want then reference the tutorial and Give a shot with the Universal Device Poller. If you run into any issue Open a support ticket and we will assist you getting resolved . Joe

Hi Can You please Send on the dignostics as mark Requested Also I would urge you to open a ticket with support and reference Your Customer Number http://www.solarwinds.com/support/ticket Joe hanly

Are you referring to the file SWtoolset.menuOptions File or Putty.exe ? If you are referring to putty.exe you must download this file . It’s not a solarwinds file and can be downloaded from http://www.chiark.greenend.org.uk/~sgtatham/putty/ If you’re looking to use the toolset options then you need a copy on the machine…

Hi All I have been workiong on this with Meena . We do upoort upgrading From 7.8.5 to 8.5 Meena i have escalated you case here to our Dev team. Once i hear any feedback i will call you ASAP Thanks Joe Hanly Emea Technical Support

Hi I have Uploaded 7.8.5 to you customer Portal Please log in with your Customer Id and password. Go to downloads and Upgrades and You will see 7.8.5 Download and upgrade from here and then upgrade to 8.1 Please Also install the orion 8.1 hotfixs whoich are also available at your Portal I have ALSO updates your case number…

Kevin Not that we know of. If your really worried get a blank machine install Xp with SP3. Download an eval or orion and test it. Best of luck with it. If you do go down that route ensure you back up your database nightly and have an sp2 machine ready to fail back onto. You should make a proper platform server a priority…

Ok Can you please do the Following . 1.Open IIs manager 2.Manually crwate the web site to the folder c:\inetpub\solarwinds 3.Re Run the configuration Wizard and see if this By passes the error. 4. If this does nnot i urge you to open a case at your customer Portal so an engineer can assist you ASAP Joe Hanly

Yes This is correct I missed this one bracket :-) Joe

Do you have a case Number ?

Paul What type of device is it ? Can you contatc The Vendor and get Updated Mibs for the device ? While you dont need these and Just OIDS ( The manufactureer should be able to provide you with this) We can at least get them compliled for you Joe

Joel Putting your database on the same server as application will reduce performance. Firstly maps are located on the application Server so it’s really only a call to your \orion\maps Directory on the Server. It looks like you have some other issues here which could be causing the timeouts Can you check permission on the…

Hi All One other area to look for this type of behavior is in the tabs Sections in C:\Documents and Settings\<your user name.domain>\Local Settings\Application Data\SolarWinds\Dashboard\saved tabs Look for any tabs with a 0 byte value and pull them out of that folder and then try and reload again This has resolved for some…

Brian Have you a number i can contact you on ? Joe

Brad One other thing i should have mentioned is That the only way back from 2.0 is to completely drop the Apm tables and start Fresh with version 1.0 So this would only make Sense if you had small amount or minor amount of work done in Version 2.0 But still a large amount of monitors in Am that need converting If you have…

Brad I have Taken the new ticket for you on the issue. I may have a workaround if you haven't already Done a lot of work on version 2.0 What we could do is Remove Apm 2.0 and roll your back to version 1.0 and run the conversion utility to get your monitors Over and then have you upgrade to version 2.0 You may want to…

Hi As chris has stated we would be happy to manage your request in an eval period for this. Please open a case and reference this thwack link . I will have someone grab this case and get you a fix ASAP Regards Joe Hanly Emea Technical Support manager 

Scott I have Your case . I will keep you Updated on this Joe

Hi Usually we See theese issues as Permissions issues in IIS which usually reolve ths issue. However Thanks For this workaround and i will ensure I pass this on to THe support team regards Joe Hanly Solarwinds Support

When You click into Node Details for that windows node you should see and option for that node which includes Remote Desktop On the top right of the node details page .If you don’t please follow the below instructions.Open up all security settings for ActiveX Controls (like you stated above) · Make sure the Orion website…

Hi I will add this as a feature Requst In the interim please see the below tutorial on custom pollers which may be of intrest to you http://www.solarwinds.com/resources/democenter/Orion/OrionCustomPollerSetup/OrionCustomPollerSetup.html?CMP=ILC-TUT-OCCP Regards Joe Hanly

Hello Folks Our sincere apologies. We have had some issues yesterday April 22nd with this line. Currently we are back up and running and operational on these numbers. One again I apologise for the inconvenience. If you have any cases that you have submitted or need immediate attention please contact me here and I’ll be…

Hi Pat Currently It is not supported. Our dev team are working on this for future releases . I wouldn’t Install on Sql 2008 until it is fully supported. Since Solarwinds on current versions have not tested against it it will be impossible for us to support any issues you may have Thanks

Dave In the current Version of 8.5.1 it is not possible but in the new release version 9 it will be possible to do this and add individual nodes. Rgds -J

Hi Gold777 At first glance it looks like an issue with syslog service connecting to database. Would you be running any other syslog programs By any chance on the Server Also ? I would try the following Run a repair on your Orion install and ensure the syslog Service Gets reinstalled during the config wizard If this does…

Robert Check IIS .Make Sure That no other web site is using the port Number you have assigned For The Orion web console Try running Orion on a different port like 8081 if you need the default of port 80 for something else Joe