joehanly

Configuring Trap Viewer Filters and AlertsThe Trap Viewer can be configured to signal Orion alert actions when trap messages that are received from network devices match defined rules. The following steps establish rules to filter trap messages and initiate alert actions as you determine.To configure Trap Viewer filters…

Hi Please refer to this link You need to setup trap filters http://www.solarwinds.com/NetPerfMon/SolarWinds/wwhelp/wwhimpl/js/html/wwhelp.htm Regards Joe Hanly Solarwinds Support Enginner

Dave We are currently aware of this issue and one of my support staff brought it up to me here today. We are currently looking into this and i will keep you updated as soon as i have a resolution. Best regards Joe Hanly Solarwinds Support

Hi Can I please urge you to open a support ticket immediatley at http://www.solarwinds.com/support/ticket Pleas use your customer number and include screen shots and also diagnostics. The diagnostics will help us troubleshoot the issue and find a resolution for you Go to: C:\Inetpub\SolarWinds and open the web.config file…

Hi Sorry You are seing this Issue. Can you please let me know which version of Orion this is occuring With . Also i would urge you to please open a support ticket at http://www.solarwinds.com/support/ticket .Please have You customer Number ready . You can reference this thread in thwack and someone will assist you Best…

I would please advise you to open a support ticket at http://www.solarwinds.com/support/ticket To help suuport please attach your screen shot and diagnostics. Go to: C:\Inetpub\SolarWinds and open the web.config file . Do a search for the word "WARN", threshold value="WARN" /> Change WARN to DEBUG and save the file. Then ,…

Hi Are you running Netflow by any chance ? -J

Hi At the end of your Query can you try removing the } in the line and Assignment.AssignmentName like 'upsInputVoltage%'} VAC -J

Justin The Location is pulled from the SNMP information on the device. Since the device is not SNMP enabled then The only option you have is to edit the database and Type in the location in there in the location Field . The other option you have is to use custom properties For grouping the devices. Regards -J

Hi Unfortunatley not You must go to version 8 before upgrading to 9.0 Joe

Hi Please try the following as its not there by default http://servername/NetPerfMon/Admin/MapToolTipTemplates.asp -J 

Well Firstly You must have toolset installed and Toolset integration on for that account Toolset 9.x doesn’t come with that but on the machine you could download An SSH client Like Putty and place it on c:\root On the machine that has toolset installed do the following You can edit the “SWtoolset.menuOptions” in the…

Hi This can actually be done in Solarwinds WIthout having to purcahse another Product. Are you running Solarwinds Orion ? If you Know The specific OIDS For what you need to monitor Orion can take care of this For You. If so on the latest version you may want to take a look, at the tutorials Here. Create a Universal Device…

Rajivbahl You can rollback to a pre Service pack By running a repair on your Network Performance Monitor Install.This will return it to the original state it was installed with .However i would really urge you to open a support ticket Immediately if your having issues like this. They may not be service pack related and we…

Kevin Sorry your Having this issue. Can you open a support ticket for this request and i will get an engineer to take alook at this for you immediately. Please reply and Quiote me the ticket number and i will get it taken care of. Thanks Joe Hanly

Kevin While you may be running this successfully i would not make any changes to this. Remember its not even properly tested on XP sp2. In fact i would urge you immediatley to get this onto the proper platform ( Windows server 2003 R2 sp1 ).As newer versions are released you will end up completley on an unsupported…

This Looks Like and MDAC error. You may have some isssues with your mdac Install on Your Computer. Take a look here http://www.microsoft.com/downloads/details.aspx?FamilyID=8f0a8df6-4a21-4b43-bf53-14332ef092c9&DisplayLang=en Regards

Hi ThereThe reason you cannot do this is that Sql express Does not have the Sql agent By default as it is the free version. The database manager requires this agent to be running to allow you to backup databases in database manager. You would need to have the Full standard or enterprise edition of Sql to get this done. One…

Hi there Welcome to the community . This is a little tricky as on the all nodes interface you can only drill down and Filter to the node Level and it’s not possible to do this to the interface level.You would be able however to do something like this For each Node and view the vlan membership in the Node Details Page. Here…

Hi Im sorry Your having this issue . Please can You tell me the case Number so i can look into more Detail Joe Hanly Solarwinds Support

Hi I will be happy to assist you in this. Please can you log a ticket online at https://forms.netsuite.com/app/site/crm/externalcasepage.nl?compid=638609&formid=12&h=3d0552f20b2e9bd6580b. This will get someone on it immediatley in support. Have You also tried testing the alert . Please test this and Check the log it…

Can you check and place the follwing user in the administrators Group IUSR_machinename in administrators Group Solarwinds_website in power users Group Joe Hanly

Hi There Syslog has its own in built alerting. If you open the syslog Viewer you have multiple actions in here for Alerting. Go to file and Settings in syslog Viewer and then to alert Filter Rules. Create Your rules and Then select the Alert actions for the various type of alerts you may want to recieve, Regards

Hi Eric Please See below from the Orion administrators Guide.There are also many posts on thwack on the same issue .I have listed a few below Configuring Audible Web Alerts When browsing the Orion Web Console, audible alerts can be sounded whenever new alerts are generated. When enabled, you will receive an audible alert…

 mark Let me ask the obvious is the information Service Running? I would also urge you to open a support ticket ASAP On this Joe

Hi Kevin There is no real difference Between 1 @ 2 as they are both local accounts. There is a difference Between 3 and 4 though . The account 3 is a service account and 4 is a domain admin account with far more privileges than the Service account. If you are going to install Orion on Nebula then use one of the First 2…

Hi There If Your referring to the Real Time interface Monitor then You need to have a copy of Enginners toolset Installed ?We Also have a free tool http://www.solarwinds.com/products/freetools/netflow_analyzer.aspx which can do a little more in detail on netflow analysis.I would also suggest you download an evaluation of…

Hi There Firstly bad Luck on the Server crash. The main files you need to worry about are your maps and Reports on your Orion Server If you can copy these they are in c:\program files\solarwinds\orion\maps and c:\program files\solarwinds\orion\reports . You only need top copy this if you had custom reports you crated in…

Jon I believe the issue lies with the fact that you need to have an SNMP read/write string to Download the configs via TFTP. When this method is used the mib and a specific oid needs to be updated and written on the device and you need a read / write string for this. This is timestamped on the device and Updated I would…

Andrew Have you applied Service pack1 to your Orion system as i suggest you do this as we had some occurrences of this with interfaces reporting wrongly It may also be the device reporting incorrectly. You can use the custom Bandwidth option also in system manager to reset the device to 1.0Gbps If you have issues after…