jeremymayfield · Executive Director of IT · ✭✭✭✭✭

I can help you if you need.

From the Orion service manager, stop all and start all and see if that helps.

For the ASA you need to enable and run SNMP. 

I installed it yesterday but it appears that its still an RSA. Although that was with the default options.

Happy to help if needed.

That is a good idea, but then your going to have those that want an icon next to their names that say future ex SolarWinds Employee and or just Future Employee. You know how difficult we can be. Darn IT people anyway....

You know i am in name your place and time as long as its not during THWACKcamp

I am with you on the alerts, I am running both RC for NPM and SAM and man o man, my WHD blew up with tickets from alerts. So I am happy it wasn't just the fact I am letting Orion control the thresholds. I changed that when i watched one of the Solarwinds broadcasts and was like hey, no wonder everything is working so good,…

Thanks Leon. I appreciate you letting us know.

Anyone?

I sure thought there was or used to be, but I sure can not find it any more. I am looking and if i find it i will let you know. 

I had a ticket I opened get closed with in 25 minutes, of which there was no contact to me, and no resolution. I then reopened it, with a bit of nasty to my tone, and received feedback at that point. 

Having bought from both i can tell you, they each offer swag if you ask. Also the reseller can give you a discount that SolarWinds has yet to offer me at the same level.

If we have the old logo can we now purchase a second one?

I have tried to replicate the issue, I would recommend you checking your settings in Dameware. I would check which hot keys you have enabled,and if you see one associated remove it.

Currently running NPM for all my network monitoring needs, with SAM, NTA, VMAN, and Patch manager. NPM is useful in so many areas, the hardware monitoring has saved me many long nights. The device lists are my bread and butter and the overall capability is the reason i get as much credit as i do. 

I actually ran for years this way, it was 2017 when i separated. It all just depends on the size of your site and nodes. 

Coming fro OTRS where you could do all that and more, which is a free open source application, i found a tool in outlook that if you have email admin rights there is a powershell script you can run against your exchange server making you have send as ability. You can then hit the resend button in the open outlook email and…

To setup recurring tickets for WHD, you need to create tasks under settings. This will allow you to create an automatically created ticket and set all the options you need for that ticket. Even assign it to a specific technician.

Basically, we need to know A.) service is up, that is pretty obvious as you either have connectivity or you don't. Beyond that, we would like to know that we have Legal hold and archiving enabled for every user, this is not a default and needs to be enabled as users are added. We use the AD sync utility so we need to know…

We decided to use Solarwinds WHD so we cold forgo integration issues, however it worked pretty well with OTRS as well, depending on your definition of well, and integration.

Do you use the billing feature? If so run the technician monthly status report and tweak some of the options in there and see if you can get your results. You can also create a custom report, and add custom criteria. 

Hey meech​ Complete. Thanks for the points, well when they are awarded... 

Im In.

I wish, I am like new since i have ignored it for the past 15 months since we upgraded to a WathGuard M400 and no longer receive info on it. 

I'm in sent you a message already.

I know you are looking for fresh blood, but i emailed anyway. Just in case.

Support is working on the issue. I received a Buddy Drop file from them that has corrected my issue, however its not recommended for live production systems. I can attest to the fact that what ever they did worked as i am no longer getting issues with connectivity. But i took the risk and used the test files in my live…

I have to say, i have been seeing an improvement. I only had 11 messages over night that there was an error in connection. Maybe is was a slow email night, but still. I know the team at solarwinds are working in the background to get things figured out.

I Use office 365 and had a day long outage due to the connection issues. I also opened a case with Microsoft. They are monitoring it. The issues appear to be in the account used to attach to O365. I had about 40K emails in the deleted folder so once i cleaned it out the mail flow started working again. I also set the…