Comments
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Can you specify what you mean by asset numbers? Sre you possibly able to take screenshots while blurring or redacting confidential information showing the issue? Have you tried surrounding the asset numbers with * * or " "? The search in samanage tends to be both really strict but super loose at the same time.
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From what i can see, dark mode is only on the agent side. It is also toggled per user, there might be a way to set default for users to dark mode, but I cannot find anything for that either. They might have plans to bring it over to portal eventually, but that might be a good question for SolarWinds directly
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Oh, my bad, i just poked around more and saw you are using the widget.
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I am in a similar situation; we ended up working with Samanage to get a product expert pulled in to help do an investigation on our setup and will help us optimize and show us how to make things better. As a note, I don't think runbooks can be used with Requests (yet). Unfortunately, you need to manage each requests forms…
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On the web view under "my requests do you not have filters like these? If this doesn't work, where are you looking where it doesn't have filters?
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There is a section under widgets for "Time Tracking" I unfortunately cant test these since my company does not utilize those features You might be able to try to use these as well under "Service Statistics" Otherwise there might be something you can build out in the reports section?
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From my understanding, Runbooks attach a process to an Incident (not available for Requests at this time) you can then have tasks or approvals added to an Incident if the scope of the problem changes and needs approvals. Solutions are extra notes you can add to provide a description and steps of what you did to resolve a…
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I am not seeing anything in the documentation for SWSD about changing this. It might possibly tied to the datacenter. I would suggest reaching out to solarwinds support to see if they are able to change that for you, and if they cannot, they might ask you put in a Feature Request.
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So are those tiles set up so it pulls up the incident and auto-populates the category/subcategory?
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Where in the system are you looking when you try to change categories? You should be able to hover over these fields at the top of the ticket and it will show a dropdown icon, letting you change the category and subcategory. If you mean you are trying to change what options there are for categories and subcategories, that…
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With the new changes coming to how tasks work, i hope they also make a way where if a ticket gets created that needs efforts from multiple teams, like an onboarding, that the tasks could be divided between different providers. I also really hope they make it so you can use the different service providers more as a Dev/Test…
