we have recently lost the ability to search through tickets using asset numbers. The asset field is in view. Any suggestions?
Can you specify what you mean by asset numbers? Sre you possibly able to take screenshots while blurring or redacting confidential information showing the issue? Have you tried surrounding the asset numbers with * * or " "? The search in samanage tends to be both really strict but super loose at the same time.
This may not be related, but we just had an issue where a few of our custom fields that had search enabled were unexpectedly turned off.
