cdoyle · Staff Business Analyst · ✭✭✭✭✭

To create a basic alert on an additional poller, you need to open up System manager on the additional poller, and create the basic alert from there. Basic alerts are poller-dependent, so when you create an alert on one poller, it can only alert on the devices assigned to that polling engine. For a multi-poller environment,…

You could try using a free tool such as Microsoft's SQL Server Management Studio Express to run a Shrink on the database - this should regain any 'white space' in the database. Failing that, if you've got a version of SQL 2005 Standard or Enterprise onsite somewhere, you could try stopping your Orion services, then backing…

Just in case anyone comes across this error in future, these were the steps taken to resolve this issue: 1) Log into the server as a Local Administrator. 2) Open IIS manager, and locate the Solarwinds website (Solarwinds NetPerfMon). 3) Right click the site, and click Stop, then Delete it. 4) Open C:\inetpub\ and rename…

Hi Michael, After the installation, the Configuration wizard will start up automatically. You can choose to connect to the database you used during your evaluation - all of the devices etc that were added will be in here. Cheers!

Hi Imranmasroor, It would be difficult to troubleshoot this over the forums - could you submit a ticket so that we can look into this with you?

EOC requests summarized data over the WAN, using our Information Service. The traffic required to get these sumamries is much smaller than would be required to read/write to a SQL server over a WAN, and its been designed to run over WAN links. As for alerting - the Orion servers at each location would be responsible for…

The Test alert feature only tests the alert actions, not the alert logic (the trigger, reset, or suppression conditions). It allows you to choose from nodes, interfaces or volumes, so its not possible to specify exactly which APM application or component to pull the information for the alert action on - this is why you're…

No, it doesn't use windows authenitcation. You need to double check that all of your devices have been set up for SNMP correctly

Yes, the alert would be triggered per node. (So, Node xxx goes down, alert triggers. 5 minutes later Node yyy goes down and the alert will trigger again and so on)

Ah - I didn't realise there were some devices that weren't in any groups. Thats going to make it a little more interesting to set up the alert. You won't be able to use the groups for scenario 2, as its not possible to create a "group member" type alert for a node that isn't a member of any groups. Instead, you can use…

Hi Dax, You will need to download the SL500 version of Orion from your customer portal and install this. Its can be installed 'on top' of your current sl250 install and will uprgade it to an sl500 version. During the install, you will be prompted to license the software - clicking "Skip This" will provide you with the…

Hi Kryptos, Check the network links on your map aswell - if they are not associated with interfaces anymore, or associated with interfaces that are warning, unknown or down they could be causing this. Cheers!

Click on the Nodes Drop-down menu and change it over to interfaces. Next, type the name of the node into the search box to display only the interfaces on that device. You'll see a little checkbox in the column title - this will let you select all displayed interfaces at once, and you can then deselect the other interfaces…

Hi Eljamali, Could you submit a support ticket so that we can look into this further with you? You can submit it by logging into your customer portal and clicking "Submit a Ticket", or from here: http://www.solarwinds.com/support/ Cheers! Caroline

For past 24 hours, you can use: BETWEEN DATEADD(day, -1, GetDate()) AND GETDATE() If you're just starting with using Advanced SQL, an easy way to play around with the time durations would be to create a new test report. Add the filters you need to the "Filter Results" tab (For example, Hour of Day > 7) , then go to Report…

If you created a Node property, click the "Nodes" button in the Custom Property Editor - you'll be presented with a table of the nodes and their custom properties, and you can fill them in from there. Cheers,

This would work as an Advanced Alert. Use the "Trigger Condition" tab and the "Alert Supression" tab.

Go to Settings -> Manage Views, then choose the view you want to edit. You'll see the settings option in the very top right corner of the web console. 

Hi Danielle, We checked the links you pointed out, and they're live and should be working just fine. Here's some of the links directly, can you check if they match the links you're seeing? If they don't, hold SHIFT + F5 or CTRL +F5 to clear the browser cache and reload the page. * http://bcove.me/0hpcxzwv *…

This is because the Report schemas are updated automatically when you add a custom property - you can also update them manually if you wish as follows: Open the Custom Property Editor tool Right click on a blank grey area of the Toolbar, and go to ‘Customize..’ Click the Commands tab Under the “Commands” section, scroll…

Yes, you can use UnDP's for your nodes on an additional poller. The first thing I would check would be to make sure that both your main poller and additional poller can contact each other on port 17777, and that they can resolve each others hostnames. If that's fine, then you should log a support ticket, and send us in a…

I'd agree with Don, I've seen that happen before and clearing the browser cache sorts it out. Also, check and see if you are using a proxy server, and whether it has cached the page.

Hi Lateforwork2, this request has been submitted to our dev team. (for internal folks, this is tracked as 71016.)

You can use SQL Express, which is a free download from Microsoft. We don't support running the Orion database on MySQL. You can find our system requirements for Orion here: http://www.solarwinds.com/products/orion/info.aspx

Hi dquerry, It might help to break this alert up a little, as it seems you are trying to alert on a lot of different conditions here. Also, check if this alert has already been triggered off - with so many objects being monitored in it, it could have been triggered a while back on a different condition to CPU or memory. An…

Hi Wiljam, This should be posible using the standard Report Writer reports (checked this in v9.1). Create a New "Current status of Nodes, Interfaces.." report. On the Select Fields tab, you will need to add the Network Nodes->Node Details -> Node Name and Custom Pollers (current status)->Custom Node Pollers->Status fields,…

Hi Josequiroz, If you are reaching the 4GB limit, you may need to look into moving your database to a SQL Server running Standard or Enterprise edition, as they will not limit your database size. To reduce down the current size of your database, you can try the following: Open the Orion System Manager, and go to File ->…

Hi Amy, You should be able to download Network Atlas to your desktop, and log into it from there to edit your maps. There should be a Network Atlas download link below any map resource on your web console - if you don't see it, click "Edit" on the map resource, and enable the download link. HTH, Caroline

Open up the map in Map Maker, and look for objects that are showing as grey/unknown, warning or down - some objects might have been placed around the outside the edges of the background image - they won't show in the map on the website, but they'll still affect the map status.

Hi Michael, You will need to download your full version of Orion from your customer portal, and install it. During the install, you will be asked for your SW number and password, and some other details - if you have internet connectivity from your server the installation program will download your license automatically…