bkyle · Professional Servi ces Engineer

If you go to Settings\Manage Nodes, and search by IP address, do you get any replies?

What error are you seeing? You can also enable debugging File\Enable capture mode, to see verbose communication with your device.

You can enable debugging, File\Enable capture mode, and this will show you verbose communication, and the device may need to be edited.

If you look in the configs, are there any changes such as time or date? If so these can be excluded.

How complex is your subscription?

I would go into Setting\All Settings and then SAM Settings. Next go to Manage Templates, and search for Azure. This will allow to edit the application monitors, and see what each component does.

An easy way would be to use the Component Monitor Wizard: https://documentation.solarwinds.com/en/Success_Center/SAM/Content/SAM-Use-the-Component-Monitor-Wizard-in-SAM.htm You can select the Print services specific performance counters . You can also monitor the Print Server Spooler service.

You can try a SAM File Existence Monitor. You can put a test file in the directory and monitor that file.

Have you tried using node custom properties?

If you go into the Windows Performance Monitor on the Orion system, and connect to the system where the IIS monitor has been applied, do you see the counters under Inter Information Services Global.

Please see this link: https://documentation.solarwinds.com/en/Success_Center/SAM/Content/SAM-Asset-Inventory-and-Hardware-Health-Monitoring-Requirements.htm

Do you seem CPU and memory is you list resources for that node?

If you simulate the alert action, does it look correct?

You can apply any of the AD Application monitors (other that Appinsight for AD) to a node and them delete components from that monitor.

Are you able to get an Application ID?

meaznet NCM is an enterprise equivalent of CatTools, and it integrated with Orion.

See this link: SolarWinds Knowledge Base :: Backing up or moving SolarWinds Toolset and preserving all settings and history

What is happening on this system at exactly 17 minutes after the hour? Are you doing a virus scan, backup, or any type of activity?

Please let us know if you have any issues applying the Hotfix.

Please see this link: Re: Kiwi Syslog Server does not display secure ASA syslogs

In Kiwi Syslog server, please click on File\Setup, and scroll down to the modifiers section, and post a screenshot of the settings.

Have you tried other SSH connection methods?

Can you enter enable mode, and do a show run with the account that you are using in CatTools?

NTM can be run in a virualized environment. How big a range are you scanning? If you scan a range of 25 devices, do you have the same issue?

I would recommend you open a case with technical support.

This error is usually caused by one of our dll or ocx file getting unregistered. This can happen after an Microsoft update. Please try reinstalling CatTools over the top of your current install. Please run the install as the local administrator (not a domain account), and make sure both the Windows UAC and any antivirus…

The web database has a 4 GB limit, it uses a SQL Compact database. The values for retention are set in the Database Maintenance section on the Admin tab:

See this link: login as: prompt If the CR does not work, you can try a y or yes.

What are you seeing before: <R-10:47:21 AM>[13][00][13][10]% Please answer 'yes' or 'no'.[13][10]Would you like to enter the initial configuration dialog? [yes/no]: Do you get prompted for a username?

Can you sanitize a debug file and post it here?