Comments
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Hi @"Pemphero.Sibande", You can use the "Over Time" report for this. The "Over Time" Report shows you how many incidents were Created, Assigned, Resolved, Closed, etc over time. When setting the Resolution to "Day" and the Time Scope to " Created Time" you will get an overview of how many tickets were created per day for…
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Hi @"Nats4Us2", I just read that SolarWinds is working on releasing some updates to the Task Management section, see What we are working on. This does not include a Kanban board yet though. Also, you can enable Incidents Live view in Setup > Global Settings > Service Desk Settings to get an Facebook/LinkedIn style pop-up…
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Hi @"Jrigley", This is an excellent question! You are right, GoToAssist is owned by LogMeIn. However, because these are different products the credentials are not interchangeable. When you activate the GoToAssist integration, you can initiate a remote support session from within the Inventory > Computers index page or from…
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Hi Pmj, In relation to the Content-Type in the Process Integration. You can easily type in your own Content-Type value and continue to save the Process Integration. In the dropdown SolarWinds only provides the most used Content-Types for easy access. Hope this helped! Ramon
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Hi @"zturnbow", I was just playing around with the application again and you can actually achieve this by using the Assigned_to parameter. In the API Docs it is being referenced as Searching. What you need to do to make this work is add the Group ID of the user(s) to the API URL, in my case that looks like this:…
