P.J. · IT Help Desk Manager · ✭✭✭✭✭

Whoa did I over-think some and under-think some. I really needed this distraction today.

There is a way to use Process Integrations and xml to create a new ticket or service catalog request. The code is fairly straight forward for the API.

It would be cool too if we can add a mean and Upper Control limit as well.

You could create a Service Catalog item and schedule that. Once the item is created, to the right of the screen is the delete, schedule and request buttons.

This is great! It helped me out a lot in developing my own dashboard. There was a big push to add Group Assignments to the tickets. Is that field in the Power BI data as well? This would be really helpful to be able to break down the data by Group.

Set the permissions to allow cc to read. Then when the requester cc's someone (could be multiple people), they will have the ability to see the tickets. You can also add a process to automatically add people to the cc list under certain conditions.

I'm noticing the same thing. It was working fine until a couple days ago. My export to CSV data matches the system. PowerBI data is off by quie a bit.

I got most of it to work using the linked documentation which is awesome. The only question I have, how would I go about associating the new ticket to the initial ticket. What is the proper syntax for the {{context_id}} variable? 

I just learned that the same issue has been reported by multiple users which is cool because it was a pain trying to find a cell with 32k characters.

Cool. I did find a work around by creating a blank widget and filtering for the questions and displaying by category. Although right now it only lists the responses by number it is easy to find the incident to get more information.