Comments
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KW501, it certainly would be helpful if requesters could save filters in the "My Tickets" view! Did you search for similar feature requests before posting yours? I previously created a feature Request for this functionality. I named it "Allow Requesters to save filters in My Tickets". By creating a new one you're dividing…
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2 years later and the documentation still says Computers and Other Assets are not supported. But just now I created a Custom Form with a Custom Field for Asset State then created a Dynamic Rule that shows the Custom Form and it works. It mostly fixes the defect. Now when I open an Other Asset, the very top still shows the…
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I do not understand why this request has not been implemented, it was submitted over 4 years ago. It is a profound defect.
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Joey, thanks for your comment. I opened a support ticket but perhaps was too broad. For the title I specified "How do we edit the default Incident form? We need to remove the "Choose from Dropbox" option and would like to make other changes." They said they couldn't, but perhaps focused only on the first part. I re-opened…
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We just implemented the Service Desk and I am shocked at some lack of admin control. We can't make the Description input mandatory, the default Attach function has a Choose from Dropbox option we can't remove but the Attachment type of Custom Field only allows one file.
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Karenn, I reopened the support ticket yesterday and added "Please remove the Choose from Dropbox option from the default Incident form, and if possible, from the Attach button in the Comment". The rest of my statement is now truncated in the case details, rather inconvenient, but I recall it being something like "box for…
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I very much want to be able to show text on Incident forms based on conditions. I will submit a Feature Request myself, because a) this one is over 4 years old! and b) it might get traction if the title was more focused. Such as "Ability to show text on Incident forms, not just inputs".
