Kita · Senior Director · ✭✭✭✭✭

The following article should apply to 2026.1. The NextGen interface will use 8443, but this can be changed in the configuration: https://support.solarwinds.com/SuccessCenter/s/article/HTTP-and-HTTPS-ports-change-in-Web-Help-Desk-after-upgrading-to-version-2026-2

The issue related to unmanaging object does not work if the account does not have "Allow Real-Time Polling" permission should be addressed in the next available service release.

@TheDataMaster Apologies for the inconvenience. The following issue has been identified as a bug in WHD 2026.2 and will be resolved in the upcoming release.

@Siisi If the certificate is already install on Windows, then you can use the configuration wizard to complete the process.

This was added in SolarWinds Platform 2024.4 and above: https://documentation.solarwinds.com/en/success_center/npm/content/release_notes/npm_2024-4_release_notes.htm Support for monitoring wireless access points Add orchestrator nodes and observe wireless data in web console views, alerts, and reports. You can monitor…

@hainvh The alert created is related to the Custom Node Poller. There is built-in functionality related to F5 (page 101) Doc: https://documentation.solarwinds.com/archive/pdf/npm/npm_product_guide.pdf If there is a gap and we have to create a custom poller to pull the data, then this makes sense. Would love to hear…

@herweijerm I checked the fixes in the following release and do not see anything specific related to this issue. If someone has a case open with diags, we will fast track the issue.

Would love to hear feedback on what versions are being used. XenApp was rebranded to Citrix Virtual Apps and Desktops (CVAD)

We look forward to hearing additional feedback from the community on how we can improve on this scenario. Is the main purpose to export to address a reporting need and view this data through Excel or another tool? Are there expectations to be able to easily export and import this back to SolarWinds Platform for migration…

@jtLaJolla This does not exist today and would be a feature request. We have passed this information to our Product Management team.

@jaybone The current assessment is correct. Based on our understanding of the issue, it is impacting others, so we are working to address this behavior sooner rather than later. If others in the community are running into this problem, please update this thread.

This seems odd. Recent releases included changes to ensure that the SolarWinds Platform validates all SSL connections. If the cert is not trusted, it would flag these issues and may cause some connections to go down (in theory). We have not seen this issue reported yet, but it is possible this could be a problem. If you…

@Aniket2409 Thank you for the post. I see there is a support ticket related to this question as well. We will review and get back as soon as possible.

@WindsOfNishat Juniper Mist Wireless was added in 2024.4 and later: https://documentation.solarwinds.com/en/success_center/npm/content/release_notes/npm_2024-4_release_notes.htm There were several bug fixes in 2024.4 to 2025.1 for Mist. The majority of those issues have been resolved.…

We have posted this information in the following article, but would love to hear more feedback if there are other challenges: https://support.solarwinds.com/SuccessCenter/s/article/Symptom-Audit-Events-for-Muting-Maintenance-Actions-Show-system-Instead-of-the-Actual-User-After-SolarWinds-Platform-2025-4-Upgrade

There are changes in Kiwi Syslog NG 1.5 to improve timezone support for LogToFile: Improved timezone support for LogToFile action You can now configure whether time-related AutoSplit variables use UTC or local time for LogToFile action file naming (Settings > Formatting > Log to file settings > Use local time instead of…

@mharvey It may be related to the following article: https://support.solarwinds.com/SuccessCenter/s/article/SolarWinds-Platform-service-fails-to-start-with-Plugin-Core-Business-Layer-failed-to-start-on-Poller-Name-Please-restart-the-Module-Engine-service-on-Poller-Name-message?language=en_US

@j1mat This is odd behavior. The assumption would be that when the SSH connection is dropped, it should disconnect immediately. If this did not happen, the assumption is that the application believes it was still connected. We can try and see if we can replicate similar behavior by dropping the SSH connection using third…

Depending on the data, the assumption would be that the focus is on specific metrics related to what SolarWinds is polling. There is no streamlined process for pulling the data and sending it to Microsoft Sentinel. In theory, you can use the Orion SDK to make a SWIS API call to pull the data, but time would need to be…

@rjrothwell UnDP would be the way to go for now. As long as you can pull the data, then you can build the necessary reporting. I did a bit of digging into the issue, as we are using the classic LLDP MIB. There are some vendors that are using the LLDP-V2-MIB, which may be the reason why some vendors don't work. We are…

@Servicecentre Thank you for the feedback. We've attached this ask to the existing item in our system. This item is still being discussed.

@syed_tahir Appreciate the feedback. I believe these are recommendations for product improvement, correct?

@narensw You are on the right track. It should work as long as the APPROVED column in the Actions table is set to True for the corresponding ActionID. It should match the logs: * Grab the ActionID from your Alert History / AlertHistory or ActionExecution.log. * Compare against those patterns (and ensure…

@NetDev_sol Believe I found your case, and we have already reviewed the data provided. We will reach out with more specific information, but there appears to be an interesting scenario in which the job engine and collector stopped working (or at least stopped recording data in the logs). There was an attempt to stop/start…

@joe.young Thank you for the feedback. If you have a support case, please let us know. We will provide a workaround or solution as soon as possible.

We did have some maintenance and changes to the portal a few months back. Everything should be working now. If there are more problems, please let us know.

@augiechimpo Changing the scanning intervals would be the first step. A SQL query to change them in bulk is discussed here. Agree that it would be hard to figure out without spending time to determine which subnet(s) are causing the problem, so having a UI option that flags or warns certain subnets that are taking longer…

Reason field was added in SolarWinds Platform 2025.4: https://documentation.solarwinds.com/en/success_center/orionplatform/content/release_notes/hco_2025-4_release_notes.htm

Implemented in NTM 2.4.4: https://thwack.solarwinds.com/discussion/151719/announcing-network-topology-mapper-2-4-4-is-now-generally-available

This is an existing feature request: There is the backup and restore process documented here, but requires several steps: https://support.solarwinds.com/SuccessCenter/s/article/Configure-Backups-on-your-LEM-Appliance