Get Attachment API is stalling for 30 mins.

Question

I want to ask you regarding another issue related to the SolarWinds Service Desk attachment GET API. So currently what we are facing is that, when we hit the mentioned API for getting the attachment content, then it is taking almost 30 minutes to return the response for the attachment content. Now in case we open the same endpoint in the browser tab then the attachment content is opening properly. API used -

GET

https://abc.samanage.com/attachments/a77b441f9f601e0688cf/image001-jpg.jpeg?thumb=true HTTP/1.1

Currently we are stuck because the attachments are not getting fetched from the Incident entities. So, what could be the probable issue in this. Looking for your speedy response.

Aniket2409 · Answer

Thanks @Kita for your reply.

Kita · Answer

@Aniket2409 Thank you for the post.  I see there is a support ticket related to this question as well.  We will review and get back as soon as possible.