John.Summers · Senior Manager, Community and Advocacy · admin

I can help you out. send me DM with account name and i will see what i can do.

I know it is littel change but you can now see your point total at the top of your profile and now when you hover over your Icon.

That’s a lot of points for sure! I was thinking we could do something similar to the YouTube play button for hitting a million followers. Maybe we can create something cool like that, some unique awards or recognition we can send out for major milestones.

We are working on reestablishing the API connection between the Store and the new community. For now you are just able to earn points and we are looking at adding new stuff to the store as well.

That is the point level system. With some of you having so many points, I have to redo the point number per level. Jeremy will hit 1mil this year. Will have to make a special award for that milestone that is for sure. But I have to readjust the level system they have build into this new tool.

We are currently working rebuilding the THWACK store connection. We are still tracking all the point and once the store is back up and running we will make an announcement.

So sorry we did not reach back out, but know that i have all your submissions saved and working on the plan for the events for 2026. Love to here what other Big industry event you guys are plannning to attend, then I can coordinate like a pop-up event

Thanks so much. I am working on making your points totals more visible as well. please give it some time and we will have the community and mission back up and running at full capacity. We want to keep all this great energy.

Can you share more details on what confusing. See what i can do or put out a training video? Just let me know how we can help.

You can see your point total on your profile scroll to the bottom will see your achievements and badges you get each one is worth points. but I can see you have 72k lifetime points and 40k available to spend in the store once we have it back up and running. I also agree seeing your point totals is not great and will work…

can you share more details on what is not working for you and we can work the issues out.

i am checking into your points to make sure they are working. but all users should be gaining points. diffrence is there are alot more ways to gain points and new badges that you can earn.

100% we will figure out how to do the polls. Just getting the site stable and working out the link issues. But we will be looking to bring back all the functionality and grow from there as well. I am working on the point system as well make sure there is no issues as well.

Thanks so much for following up. Now that we are getting more stable we can start to move some more stuff around. Plan was to reorganize the the community once we moved over the 600k post and comments. would like to get the community closer to soalrwinds.com. Monitoring & Observability IT Service Management Incident…

you lifetime points and available in store points are both saved in your profile. would not want to lose them. the leaderboard was set to weekly top users other wise the top total dose not update that often.but you are getting points for all your actions and will make sure points assigned are aligned with the old site as…

Thanks so much for the feedback and glad you are liking it so far. Now that we are on new platform we can make it even better. Oh and I totally get not been able to see all activity. I will work on getting at button added to show all. But for now in the Quick links to the right there is link for Recent post that will show…

Thanks so much for all your feedback. I am logging it all down and will do my best to get all the issues worked out. Main thing on my Radar is the Store. We are working on the re connection of the store, just know it has not gone away and we have carried over all the points from the old system. We hope this new platform…

LOL, part of the new points system. We will work on getting out the details on all the level and what we wil lbe doing with them shortly.

Thanks so much for the feedback! You’re right the link to the Monthly Mission isn’t pointing to the correct destination. We’ll get that fixed as soon as possible. As for the story, we are working at restablishing the API connection and excpect to have that fixed shortly. And you total points can be seen on your profile…

Hey there! No need to worry about your points,we’ve got you covered. The new THWACK platform comes with an updated points system, and you’ll still be able to earn and spend points in the THWACK Store. Over the next few days, we’ll be reviewing all point activity to make sure everything looks fair and accurate. You can…

Thanks for checking! There won’t be a Mission for August while the site is down, but once we're back online, we’ll kick things off with a brand-new set of Missions. That said, you still have a few days left to complete this month’s Missionbefore the site goes offline—so be sure to wrap it up soon! We appreciate your…

Great question! There will be no impact to the THWACK store with this upgrade, and we have no plans to increase the number of points required for merch or exam coupons. In fact, with this update, you can expect even more opportunities to earn THWACK points through new Missions and activities. Thanks for being part of the…

Thanks for checking! We are targeting September 3rd for the site to be back up. We truly appreciate your patience and support during this time of transition.

Thanks for reaching out! No store functionality will be lost — the store will remain available, and you'll still be able to collect points from future Missions. Let us know if you have any other questions!

Thanks so much for all the support! Our goal is to have the site back up by August. The Missions require some custom work we’re still finalizing, but they will be returning at 100%. Stay tuned!

On the Road map for sure. Keep tuned for more details.