John.Summers · Senior Manager, Community and Advocacy · admin

Soon as its posted i will post in the community. would not be first time a community member joined the team.

We absolutely hear you on this, and you’re not alone. Last year’s World Tour was our main in‑person experience, and a lot of the feedback we heard echoes what you’ve shared here, the energy, hallway conversations, and chance to really connect just aren’t the same in a virtual format. We brought vSWUG back to keep the…

Guys, We are still here there has been alot of changes that is for sure. Just know that the community is still a important program for solarwinds. Good new is the store is in staging we are just working out the last part of syncing the points across the two platforms. As for the mission platform that is in last phase of…

We should chat and plan something at Clemson if we can. I want to do more i person SWUG but will need a location. just a few hrs needed i can se up the rest.

Agreed, I will get the post move to the correct home.

I am hopeful we should be able to make some progress this week.

@yellowtj I am working on the the 2026 plan and Local events in Austin and other citys is coming for sure. Think we are going to see if we can find MVPs that could host SWUGs they would get special badge as SWUG host worth bunch of points as well.

Fix it fast is the story of my life these days. But I see a path forward and hope to get most of the big stuff sorted. Over all I think the site is looking good and great place to build even more from. Thanks for all your support.

It’s been a bit hectic untangling all the legacy integrations within the community. As long as you complete the Mission shortcut, it will log your ID so I can award the full points. The catch is, that functionality is also currently down. The team is focused on fixing three main areas right now: the Store, Missions, and…

Thanks for reporting this. I will log this and see what i can do to fix.

Trust me, I know how frustrating this is. I’ve been wrestling with these issues all day, and to make things trickier, I’m flying solo for the next few weeks while we’re short-staffed. To be transparent, the problem stems from an older legacy system that we planned to reconnect to the new platform. As we’ve worked through…

I still have the spreadsheet with everyones points it just our bulk point uploader tool was broken on the back end. we are working to restore this functionality along with the store and mission. Same external tool controled all this and is currently offline.

Working on the points. The Migration has affected a backend tool used for the points and mission system. I am workin with Dev to get things sorted.

I have set up a new catagorie for Squadcast. No content in there yet but I am sure it will grow. https://thwack.solarwinds.com/categories/incident-response-by-squadcast

Working on the questions. It is all manual now. Not Ideal.

Those are great ideas and will see what i can do to get them added. The Yeti office is right down the street from us, there has to be some collaboration to be had.

You can now see your points at the top of your profile, and when you click your avatar, the profile card will highlight your points as well. We also updated the points earned per post from one to five. The new system includes achievements for hitting milestones across different activity types, like completing one hundred…

the points are right at top of your profile now and when you click on your avatar as well. As for the store, we are still working restoring the linking between the store that THWACK. More details to come.

I can help you out. send me DM with account name and i will see what i can do.

I know it is littel change but you can now see your point total at the top of your profile and now when you hover over your Icon.

That’s a lot of points for sure! I was thinking we could do something similar to the YouTube play button for hitting a million followers. Maybe we can create something cool like that, some unique awards or recognition we can send out for major milestones.

We are working on reestablishing the API connection between the Store and the new community. For now you are just able to earn points and we are looking at adding new stuff to the store as well.

That is the point level system. With some of you having so many points, I have to redo the point number per level. Jeremy will hit 1mil this year. Will have to make a special award for that milestone that is for sure. But I have to readjust the level system they have build into this new tool.

We are currently working rebuilding the THWACK store connection. We are still tracking all the point and once the store is back up and running we will make an announcement.

So sorry we did not reach back out, but know that i have all your submissions saved and working on the plan for the events for 2026. Love to here what other Big industry event you guys are plannning to attend, then I can coordinate like a pop-up event

Thanks so much. I am working on making your points totals more visible as well. please give it some time and we will have the community and mission back up and running at full capacity. We want to keep all this great energy.

Can you share more details on what confusing. See what i can do or put out a training video? Just let me know how we can help.

You can see your point total on your profile scroll to the bottom will see your achievements and badges you get each one is worth points. but I can see you have 72k lifetime points and 40k available to spend in the store once we have it back up and running. I also agree seeing your point totals is not great and will work…

can you share more details on what is not working for you and we can work the issues out.

i am checking into your points to make sure they are working. but all users should be gaining points. diffrence is there are alot more ways to gain points and new badges that you can earn.