John.Summers · Senior Manager, Community and Advocacy · admin

@tobyw_loop1 thanks so much for the heads up on this post. I have forwarded this message on to the Tools lead and will see what I can find out.

I have just verified the store is down. Have opened ticket with vendor to correct the issue. Will get it fix asap. Thanks for reporting this.

Abhishek, Thanks so much for your question. I have alerted the right team to your question. They work out of EMEA time zone so I would give them till tomorrow to respond.

If you are having point issues send me a DM and will see what i can do. Once the new missions system is completed we will be able to batch load points gained from events. But if there is points missing let me know and we will get it sorted.

Agree cache issue, hold shift and reload the page fixes alot of things. Another part of the log in is the will only keep you logged in to the store for 24hrs.

I agree the 2fa to be annoying as well but understand the need for security around PIN info these days.good news is there seams to be support for THWACK and bringing back programs like the swug and THWACK camp. More fun stuff to come.

Could not agree with you more. The daily mission are the top priority for the dev team right now. I will start posting regular update on there return as they are super important to the community . As for the Content Exchange I hear you on that as well we have the design and dev looking at other display options for the KB…

Will get with the vendor and restock ASAP and the missions are in the work right now hope to have progress details to share with the group soon as we have call on the topic in few hours.

Nice one, but the wait is almost over.

Make sure to fill out the questions and add your THWACK id to claim your THWACK points.

Thanks so much for reporting the issue and the testing that you guys have been doing. I have open support tickets open to correct the issue. Hope to have it sorted ASAP.

Have some news to share with the group. I have seen the working new mission system and the dev team is working on the last few things to button up all the scheduling part of the questions. Once it is completed we will be able to move back to daily questions and weekly prize winners. That will connect with out new…

Soon as its posted i will post in the community. would not be first time a community member joined the team.

We absolutely hear you on this, and you’re not alone. Last year’s World Tour was our main in‑person experience, and a lot of the feedback we heard echoes what you’ve shared here, the energy, hallway conversations, and chance to really connect just aren’t the same in a virtual format. We brought vSWUG back to keep the…

Guys, We are still here there has been alot of changes that is for sure. Just know that the community is still a important program for solarwinds. Good new is the store is in staging we are just working out the last part of syncing the points across the two platforms. As for the mission platform that is in last phase of…

We should chat and plan something at Clemson if we can. I want to do more i person SWUG but will need a location. just a few hrs needed i can se up the rest.

Agreed, I will get the post move to the correct home.

I am hopeful we should be able to make some progress this week.

@yellowtj I am working on the the 2026 plan and Local events in Austin and other citys is coming for sure. Think we are going to see if we can find MVPs that could host SWUGs they would get special badge as SWUG host worth bunch of points as well.

Fix it fast is the story of my life these days. But I see a path forward and hope to get most of the big stuff sorted. Over all I think the site is looking good and great place to build even more from. Thanks for all your support.

It’s been a bit hectic untangling all the legacy integrations within the community. As long as you complete the Mission shortcut, it will log your ID so I can award the full points. The catch is, that functionality is also currently down. The team is focused on fixing three main areas right now: the Store, Missions, and…

Thanks for reporting this. I will log this and see what i can do to fix.

Trust me, I know how frustrating this is. I’ve been wrestling with these issues all day, and to make things trickier, I’m flying solo for the next few weeks while we’re short-staffed. To be transparent, the problem stems from an older legacy system that we planned to reconnect to the new platform. As we’ve worked through…

I still have the spreadsheet with everyones points it just our bulk point uploader tool was broken on the back end. we are working to restore this functionality along with the store and mission. Same external tool controled all this and is currently offline.

Working on the points. The Migration has affected a backend tool used for the points and mission system. I am workin with Dev to get things sorted.

I have set up a new catagorie for Squadcast. No content in there yet but I am sure it will grow. https://thwack.solarwinds.com/categories/incident-response-by-squadcast

Working on the questions. It is all manual now. Not Ideal.

Those are great ideas and will see what i can do to get them added. The Yeti office is right down the street from us, there has to be some collaboration to be had.

You can now see your points at the top of your profile, and when you click your avatar, the profile card will highlight your points as well. We also updated the points earned per post from one to five. The new system includes achievements for hitting milestones across different activity types, like completing one hundred…

the points are right at top of your profile now and when you click on your avatar as well. As for the store, we are still working restoring the linking between the store that THWACK. More details to come.