Haley

 I recommend checking out the following thread: .

The RTN feature is triggered based off an external monitoring tool, like the Orion Syslog Server, notifying Cirrus of a configuration change. I recommend ensuring that the network devices are configured to send the desired notifications (either traps or syslog messages) to the appropriate server, that the external…

I recommend creating a support ticket at www.solarwinds.com/support. We are not posting the service pack till next week, but support should be able to provide you the service pack early. This service pack addresses the issues with not seeing CallManager data on Cisco CM 4.x.

I first recommend ensuring you have the appropriate read/write community string specified in the System Manager for the device. If the appropriate read/write community string has been specified, then you can verify UPD Jitter support on the Cisco 7201 device by performing the steps below: 1. Login to the device 2. Router>…

Thank you for the feature request to be able to group config snippets. You are lucky #1 for requesting this specific feature, and therefore, this request is not included in the beta or the next release. I will add it as a feature request for a future release. We always appreciate your requests.

Under the File->Settings->Device Inventory section, you can also pick and choose exactly which inventory items you want to collect. Limiting the inventory to specific items can also speed up the Inventory process.

Two additional options are as follows: One option is to import a config file into Cirrus and compare it against various configs one by one. In order to import a config file, you highlight a device within Cirrus, open Windows Explorer, choose the desired file, drag it into the Nodes List, and click OK. You can then…

I believe the Nortel Baystack 450 transfers the config as a binary file, and Cirrus currently only stores text based configs.

The TFTP Server in Cirrus Configuration Manager was the most up-to-date TFTP Server at the time Cirrus Configuration Manager was released. In Cirrus v3.5 and v3.5.1, the Cirrus installer will not enable you to remove the TFTP Server executable from the install directory. It will automatically be reinstalled when Cirrus…

Please answer the following questions to help us determine whether Cirrus will be able to download the config from the Extreme Aspen device. * Does the device have a cli or is it menu-driven? * Does the device store the configurations as text files or binary files? * Can you please include the following screenshots?* The…

Thank you for your feature request. At this time, the purge feature is a manual operation.

Orion customers with maintenance can download the Beta Trap Receiver which is available in the Additional Components section of the Customer Area. The Beta Trap Receiver includes alerting and will include the ability to see the traps via the web once the Beta is available for release. All Orion maintenance customers will…

Cirrus currently manages text based configs from devices that have a command line interface (cli). As long as the devices meet this criteria, Cirrus should be able to manage the devices. Cirrus has support for over 15 vendors out-of-the-box; however, additional device support can be added by building a new device template.…

Justin, The issue may be related to the Reset command within the device template. It sounds like the template does not have the appropriate command specified to gather the entire config. Viewing the device template specified by the device will help determine if the issue is related to the Reset command. You can view…

We plan to support Vista 32-bit by late Q4/early Q1. We are evaluating supporting Vista x64 in a later release. 

Netflow Traffic Analyzer trail version can be evaluated on a licensed Orion server. This is a common scenario since users may purchase Orion and then later evaluate currently available Orion Modules, like NetFlow.

To verify support for the UDP Jitter operation, perform the steps below: 1.Router> enable 2.Router# configure terminal 3.Router(config)# ip sla monitor <OperationNumber> 4.Router(config-sla)# type jitter dest-ipaddr <DestinationIPAddress> dest-port 17000 codec G711ULAW advantage-factor 0 5.Router(config-sla-jitter)# tos…

The machine type is based off the System OID for the device and it sounds like the System OID is in the HP category. Within Cirrus v4.0, SNMP configuration transfers are supported on devices that support one of the Cisco transfer MIBs. I recommend performing a MIB Walk on the device to see if the device supports the Cisco…

This may be related to Orion 8.1 having an updated MIB database. To verify if this is the issue, I recommend performing the steps below: * 1. Close the Cirrus application. * Rename ..\Program Files\SolarWinds\Configuration Management\swdiscovery.cfg to ..\Program Files\SolarWinds\Configuration…

It looks like the anonymous access setting for the Orion website has been disabled and is requiring you to authenticate before you can access the web page. You can verify by opening IIS, right-clicking on the Orion website, selecting Properties, clicking on the Directory Security tab, clicking the Edit button under…

 The NetFlow v3 beta has now closed and the new release is scheduled to release soon!!

 You can install SP3 before or after installing VoIP Monitor; however, my recommendation is to install Orion and SP3 and then VoIP Monitor.

Cirrus v4.0 includes an updated Toolbar - Config Archive was added to the Configs section, Manage Cirrus Users and Change My Device Login Credentials were added to the File section. Since the Toolbar was upgraded, the existing Toolbar was overwritten during the upgrade. I will add a feature request to be able to identify…

You should be hearing from the dev team soon to work with you more closely on the partial config issue.

SNMP Transfers should work fine with node monitoring disabled. 

What type of device is switch 2? Also, just curious, is this setup a requirement from the device or is this a preference for security purposes?

Our current export options are as follows: * comma delimited file * Excel * text file * html * mhtml * image file * PDF Can you please let me know which method you are using to export the Physical Entities report and provide a screenshot of the output of the export? This should help me to better understand your comma…

VPN customers, Please email Support at support@solarwinds.net with your account information and the Cisco VPN device(s) you have on your network. We can then include you future Cirrus beta releases that include support for Cisco Menu-driven VPN devices. Thanks, Haley Oyler

Although I must agree that the SolarWinds product range is excellent, the lack of support is simply unacceptable. I have now waited 7 days without a single response to my High priority support ticket (36366), and have just tried calling every number Globally in an attempt to speak to anyone in Support/Sales or Customer…

You will need to ensure that you have a device within the Device List on the left-hand side selected before clicking on the SSH Putty button.