Haley

At what stage of the download process did the download fail? Where you able to login to the device within Cirrus using telnet or ssh? Where you able to enter the enable level? Did the download begin and not complete? What information did the session trace (under File > Settings > Advanced > Session Tracing) provide?

VoIP Monitor checks to see if a specific MIB value is set to enable in order to ensure the device will support the appropriate IP SLA operations. The monitored MIB is CISCO-RTTMON-MIB:rttMonAppIResponder (OID 1.3.6.1.4.1.9.9.42.1.1.13) and the value should be 1.

We can assist you in creating a device command template for the Cisco ASA device. Please provide the following information: Is the correct command to disable pagination "terminal pager 0"? Is the correct command to reboot the device "reload noconfirm"? Is the correct command to enter configuration mode "config terminal"?…

Within Cirrus, the Cisco Cards Inventory section is pulling data from the OLD-CISCO-CHASSIS-MIB, which is still supported on some Ciso devices. Ciso states that for some newer IOSs and devices, "the OLD-CISCO-CHASSIS-MIB describes chassis objects in devices running an older implementation of the Cisco IOS operating system.…

I recommend opening a case with support at www.solarwinds.com/support and ensure to include the error, the steps you took to receive the error, and including the diagnostics zip file. You can create the diagnostics zip file by opening Windows Explorer, moving to the C:\Program Files\Solarwinds\Orion folder, double-clicking…

Tomaz, We have not seen this issue with Cirrus 3.5.1 and Orion 8.1 or Orion 8.5. Have you tried performing a repair on the Cirrus installation? 

What information is displayed in the Real-Time Config Change Detection log? You can determine the location of the log by selecting File->Settings->Real-Time Change Detection->Config Change Settings. You will also want to ensure that you have double quotes around the entire path to the file, for example, "C:\Program…

I recommend either manually saving the reports within the Report Writer or checking out the Report Scheduler. This free tool is available in your Customer Portal under the Orion Additional Components and is available to all Orion customers with maintenance and provides the ability to regularly save and email reports on a…

I recommend creating a case for the support team by clicking on the "Submit a Case" option at http://solarwinds.com/support.

It sounds like you are only collecting data for one of the call paths. I recommend following the steps at to ensure the appropriate operation number is assigned to the call path and to update the IP SLA operation number if it is not correct.

Please send me an email directly with your CustomerID and I will be more than happy to answer your questions regarding future development plans for Cirrus.

You should receive an email very shortly with an update. Please let us know if this update does or does not resolve the issue related to adding CallManager devices.

The development team is currently investigating the issue. You should hear from development or another individual from our SolarWinds team in the near future to help isolate and resolve the issue.

A great report within Cirrus that can be automatically exported to an html page is the Switch Ports report. You would simply need to create an Inventory Job that would save this report on a scheduled basis.

If you are interested in joining the NetFlow beta to check out the new features and issue resolutions, you can sign up for the beta at http://www.surveymonkey.com/s.aspx?sm=HmC06amVVUntOrIZmKg0fw_3d_3d.

SNMP v3 support is scheduled to be available in the next Cirrus release.

Matt, Thank you for your reply. Yes, the ability to define a codec for a group of devices or for specific devices is a feature we are evaluating for 2008. With VoIP Monitor v2, you will be able to leverage the manual call path configuration option to specify a codec at the call path level. If a majority of your network is…

Currently within Cirrus, each report includes the ability to include/exclude any fields included in the Node Details view. These fields can also be used as filters. For example, you can select to only see devices in Austin that are Cisco devices within the report. You can view these fields by doube-clicking on a device or…

The requirement is for the PLC equipment to have a cli and have text based configs. If both of these requirements are met, modifying or adding device templates should provided the ability to manage the devices in Cirrus.

Thanks for taking the time to post this helpful thread!! I am certain numerous customers will find this post quite useful. We are always looking for hard-working, intelligent individuals to join our SolarWinds family so definitely look us up if you decide to move to the land of hills, lakes, sun, and bike trails.

We have upgraded from 3.5.1 to 4.x and now the nightly change report seems off - specifically with our PIX 520's. The changes are not shown in the report, just that a change has occurred. When you manually select the configs and compare them you clearly see the changes. I'm not sure why it would do this. I recommend…

Within the next release, you will be able to connect to a device through a Terminal Server if the devices are configured to have different IP Addresses. For example, if you telnet to a 10.10.199.1, enter the username and password on the Terminal Server, hit enter twice, the screen moves to the connected device, and you…

What version of Orion are you running on the Cirrus machine (i.e. 7.8, 8.0. 8.1, 8.5, 8.5.1)?

Yes, Orion Map Maker provides the ability to assign lines within your network maps to your interfaces and for the lines to change color based off the interface status. Simply draw a line between two network objects, change the selector back to a cursor, right-click on the line and select Network Link Properties, click on…

VoIP Monitor v1 requires read-write access to auto configure the IP SLA capable devices. The beta and released versions work the same. We are planning on releasing a later verison that will enable users to manually configure the IP SLA operations on the devices. I do not have an ETA at the moment for the later release.

Thanks for the feature request. Can you please elaborate on "qos bucket"? What type of data would you expect to see in the qos bucket? Also, what do you feel would indicate that a bucket is being over or under used?

Cirrus includes support from devices from more than 16 vendors out of the box and this support can be extended by creating/modifying device templates. The requirements for Cirrus to be able to automatically download the configs and store them in the Cirrus database is that the device can store the configs as text files and…

Are you able to download the config via ssh if you right-click on the device and select download? If you are unable to download the config via ssh when manually downloading the config, then the issue is most likely related to one of the following: device template, login information, or an uncommon character in the banner…

You would simply reference the custom property as a variable. If your custom property is CircuitID, then you would reference it as ${CircuitID} within the alert.

The purging feature within Cirrus purges configs within the Cirrus database. The purge feature does not touch the text files that are created when the Config Archive feature is enabled. If you want to remove all of the text files created by the Config Archive feature, then you can click on Configs->Browse Config Archive,…