EricM

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  • Octavio, The steps below should resolve this issue. If they don't give us a call at 918-307-8100 and ask for support. This indicates that the sqldmo.dll file did not register properly. To register sqldmo.dll, first locate the sqldmo.dll file which will be located in either the Program Files\Solarwinds\Network Performance…
    in Problem installing SolarWinds Orion NPM Comment by EricM September 2006
  • Hey Bryan, This is Eric Martin from the SolarWinds Support Team. If you would like, give me a call I'd be more than happy to get you squared away with what needs to happen to go to the distributed polling systems. you can reach me at our new Toll Free number 866-530-8040 my extension is 2113, however as you know there is…
    in Single System to Distributed System Comment by EricM September 2006
  • The resolution to your issue is located at the following link: http://support.solarwinds.net/kbase/ProblemDetail.cfm?ID=128 Eric Martin SolarWinds.Net Technical Support
    in Can not start network performance monitor Comment by EricM November 2006
  • Go ahead and try opening it in Access, then run a Compact and repair on it just incase it is corrupt. If this doesn't resolve your issue, please backup the files listed in the following knowledge base article: support.solarwinds.net/.../ProblemDetail.cfm Then, please uninstall and reinstall the software using Add/Remove…
    in Network Monitor Database Maintenance Comment by EricM October 2006
  • What size is the Network-Monitor.cfg file currently? Can you try opening it with MS Access 2000 or newer? If you can open it I highly recommend running a compact & repair on it just to see if this is the issue. The database may be slightly corrupt, however I cannot confirm this. Please let us know and you can also contact…
    in Network Monitor Database Maintenance Comment by EricM October 2006
  • When you are experiencing this issue can you ping the nodes from command line from the machine our software is installed on? You can set the packet size for the ICMP packets sent for the pings in some of our tools. This can be done by clicking Settings > Network. Once in the Network tab, you will be presented with a text…
    in Ping Impossible!! Comment by EricM October 2006
  • wdiscart, This sometimes happens when the jobs are not set to run as a local administrator on the machine. It seems that this would be related to permissions on the machines, but we haven't been able to narrow it down to a permission setting. Eric Martin SolarWinds.Net Technical Support
    in Scheduled Jobs not Running Comment by EricM November 2006
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