ElisabethZakes

We have verified with development this morning that the integration module does work. Whoever told you that was given incorrect information, and we have made sure that all technicians now have correct information. Donald, I suggest you open a support ticket so a technician can address your issue directly.

rdmott, What is the number of the case(s) you opened on this topic?

Cosmin and elejeune, I suggest you open support tickets for this, and reference this thread.

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cvinka, I'm glad the hotfix is working for you on the service staying up! I believe your support technician is working with you on the syslog/trap issue since it's not related to the Alert hotfix. And SP2 is still due to be out very shortly! Watch for that announcement on the forum soon. Thanks to everyone who's been…

Yes, they're working on it. Your technician is in the Cork (Ireland) office, so you'll likely hear from him in his morning.

Did you also install the integration module that came with the downloads?

Please open a support ticket and reference this thread.

In the case cited above, the solution was to manually update the credentials in the database.

Thanks for posting the follow-up so that others who have the same issue will know the solution!

Debbi, I suggest you open a support ticket on this.

mbernhardt, please open a support ticket and enter NCM (Cirrus) Evaluation for the SolarWinds Application. Someone will get back to you soon to work on this with you.

The issue with interface captions being overwritten will be addressed in an upcoming service pack. If you would like more information on this, please contact Support.

This sounds like you'll want to open a support ticket so a technician can help you with your specific environment and configuration.

Your sales representative can also advise you on what you'd need based on your environment and other variables.

Post moved to the NetFlow forum.

I wish we could give definite timelines on things like this, but if a case has been escalated to development, all we can say is, "It'll be done when they finish." We will certainly update any cases still open that are attached to the issue. They ARE working on it, that I know. But that's all we can say until they tell us…

Yes, if this is the wireless component of NPM 9.5, you should probably post in the Orion NPM forum for best response.

I suggest you both open a support ticket and reference this thread.

The entire network will be polled on the Default Rediscovery interval to detect any re-indexed interfaces. Monitored devices will be checked for IOS upgrades permitting EnergyWise support. There will be an update coming out soon in the documentation.

If you're using the evaluation version, please open a support ticket and enter NetFlow Evaluation for the SolarWinds Application. An engineer will get back to you soon to help you with your issue.

I recommend you open a ticket for this issue.

chuco, please PM me your case number and I'll look into why you haven't seen a response yet.

512.682.9300, option 3 is the Support number, and they're very fast in responding.

I am pissed at 9.5 not only is my netflow not working, my custom reporting, and now no management for nodes but only thru the web.... I opened a urgent support ticket and nobody has got back to me. I looked at the case, and a technician replied about an hour before your post. If you didn't receive the e-mail, please check…

Odd ... we'll look into it.

Would you care to share it by posting it in the Content Exchange area?

Thanks for the feedback, as always. I'll make sure this is noted by the Product Manager!

If the community doesn't have an answer for you, you can always create a support ticket and a technician will get back to you soon.

The FAQ entry on What is an "element"? may also be of use in determining how licenses count elements.