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IP Address doesn't exist in Cirrus database

kevinbowen777

Hello,

I am attempting to get Real-time configuration change detection working and am having problems with ConfigAutoDownload not being able to find my device's IP address in the dB.

I have set up an automatic action, on my syslog app, to run ConfigAutoDownload.exe when an event with "%SYS-5-CONFIG_I" appears in the message txt.

Additionally, I have verified that my syslog app is passing the correct parameter to ConfigAutoDownload.exe.

When I look in the RTN.log file, I see the message "IP Address doesn't exist in Cirrus database" . However, in the corresponding syslogJob logfile, I see the following:

4/15/2008 3:25:39 PM - RTN - SyslogJob.Main: RTN started for IP:10.10.0.1
4/15/2008 3:25:39 PM - RTN - SyslogJob.PutFile: Error:Bad file name or number
4/15/2008 3:25:39 PM - RTN - SyslogJob.PutFile: Error:Bad file name or number
4/15/2008 3:25:39 PM - RTN - IP Address doesn't exist in Cirrus database
4/15/2008 3:25:39 PM - RTN - SyslogJob.CleanUp

I have verifed that the IP address is indeed in the dB through the Database Manager, and if I run ConfigAutoDownload.exe manually with the same IP address, the job is run, the config is succesfully downloaded, and an email alert is generated.

What am I missing to get this working automatically?

Thanks in advance.

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Accepted answers

ShamChauthani

We verified that this issue is related to the permissions for the account whose context the process is run under. There are 2 ways to resolve the issue

1. Run the SysLog viewer service under the context of a user that has permissions to the Cirrus DB

2. Modify the connection parameter in Cirrus to use SQL Authentication.

Either of these 2 options should allow the connection to the DB and resolve the issue.

All comments

durakovica

I' have same problem. If you have solution for this problem please write to me!

ShamChauthani

What account is "SolarWinds Syslog Service" running under on the Orion server machine?
When Cirrus was installed, did you choose to use SQL Authentication or Integrated Authentication.
If it was integrated authentication, does the Syslog Service account have permissions to run queries on the Cirrus DB?
If not could you please allow the account access to the DB and try again.

This most likely is an issue related to the permissions of the account that the ConfigAutoDownload process is running under.

ShamChauthani

We verified that this issue is related to the permissions for the account whose context the process is run under. There are 2 ways to resolve the issue

1. Run the SysLog viewer service under the context of a user that has permissions to the Cirrus DB

2. Modify the connection parameter in Cirrus to use SQL Authentication.

Either of these 2 options should allow the connection to the DB and resolve the issue.

mbernhardt

I am working with the eval of NCM, hoping to replace Ciscoworks with it. I've been trying to get Real-Time configuration change detection to work. After some time, I did get it to log to RTN.log, with the same error as above.

I tried to follow the suggest solution, but I am not a Windows guy, I am a network/Cisco guy. The problem I am having now is that in the NCM Syslog service, I changed the user under the Log On tab from Local System Account to the administrative account and restarted the service. That broke the logging to RTN. so I changed it back to Local system Account and restarted again. It still won't log. I restarted the server completely, but no luck.

So my question is, how to I get back to where I was? Or even better, How do I get it to work correctly?

I don't remember how I installed, but I didn't do anything odd, I believe I just followed the defaults.

ElisabethZakes

mbernhardt, please open a support ticket and enter NCM (Cirrus) Evaluation for the SolarWinds Application. Someone will get back to you soon to work on this with you.