ElisabethZakes

A support ticket might be your best bet at this point.

If you haven't already, you may need to contact Sales (sales@solarwinds.com) to get an upgraded license.

I suggest you both open a support ticket so a technician can look at your specific setups.

 Hi Oliver, Without a little more information, it's difficult to address your LANsurveyor concern. In order to discover all 220 subnets you expect, it may be you need to increase the hop count value when you start a discovery (File>New brings up the "Create A New Network Map" dialog, after you add one or more IP address…

We've looked into this, and what's happening is that these are vendor images we don't have (and never had). This will be addressed in 9.5, where a missing image will default to an "unknown vendor" image rather than a "missing image" graphic. For now, please open a support ticket with the vendor's name (and a link to the…

KC, I'll have a support tech look at your case.

We don't support a Windows version that isn't officially released yet. Orion NPM v9.5 supports Windows Server 2003 and 2008. Engineer's Toolset v10 runs on Windows Server 2000 SP4 or later, 2003 SP1 or later, 2008, Windows XP SP2 or later, or Vista Business or Ultimate.

We were sent new ESX MIBs, and they are included in the new database. Please re-download the latest database from your customer portal and see if that resolves your issue.

Please open support tickets on this so we can track the issue.

Please contact Customer Service (customerservice@solarwinds.com) about this.

This should be included in SP5. Please upgrade and see if that solves your issue.

See if this post provides the fix you need.

Open a support ticket and choose the "Eval" version of the application you're evaluating. A Sales Engineer will get back to you very quickly.

What happens when you follow the step to click Start > All Programs > SolarWinds Orion > Configuration and Auto‑Discovery > Network Discovery?

The free CatTools download can be found here if you need to download it again. By uninstall/reinstall, do you mean that you uninstalled the evaluation version and reinstalled the free version?

You do need to have .NET version 3.5 or later.

Jeff, We hope you like what you see so far in the VoIP Monitor! For assistance with the CallManagers display, create a support ticket and select VoIP Eval for the Solarwinds Application. Someone will get back to you shortly!

There may be performance issues with NPM and SQL on the same server if your network has 2,000 or more elements. The Administrator Guide, in the Server Sizing section (p. 10), advises: "In some situations, it may be advantageous to install Orion Network Performance Monitor and SQL Server on different servers. If you…

Thank you for the great feedback! Please add your thoughts to this Cisco EnergyWise post, too, so the Product Managers can focus their efforts even better for everyone!

Steve, Since this is an urgent issue, please open a support ticket with an Urgent priority.

You can upgrade directly from 9.0 (including SP2) to 9.5. No need to incrementally upgrade through 9.1 SP5. Documentation and release notes will be updated to reflect this.

Please open a support ticket and enter Orion Evaluation in the SolarWinds Application field. An engineer will get back to you soon to help you with this.

Yes, you can certainly modify existing reports. See page 166+ of the Administrator Guide (Creating and Modifying Reports) to bring the report into Report Writer. I'm sure some SQL expert in the community will be able to help with the statements!

Brian, Thank you for evaluating Kiwi Syslog Server. We hope your evaluation goes well! Please open a support ticket and select Kiwi Syslog Eval for the SolarWinds Application field. Someone will get back to you soon to help you with the filtering.

To print a scheduled report, see pp. 90-91 of the Administrator Guide: ... 18. If you want to print the results, complete the following procedure: a. Check Print Results. b. Select a printer from the Printer list on the Printer Settings tab. You can also select to save the scheduled report to a file.

Please open a support ticket and select the Eval version of your software in the SolarWinds Application field. Also include a link to this thread, and someone will get back to you shortly to help you.

If you're still having issues, please open a support ticket and enter Orion Evaluation in the SolarWinds Application field. An engineer will get back to you to work on your installation.

The help files give information on VMs: The Virtual Machine Details resource presents a table providing the following information about the selected virtual machine. • The VMware Hosticon gives a visual indication of the current status of the server hosting the selected virtual machine, if it is determinable. If the host…

See this post on how to add a MIB to the database, and the timeframe for inclusion.

You can go to the VoIP information page and click Online Quote (under the Dowload a Free Trial button), select your country, and review the information on that page. Or contact Customer Service (customerservice@solarwinds.com).