AllisonB

The dream will never die... ;-) No really, glad that we finally addressed this, EDGOBEILLE.

If you're still experiencing issues around memory usage in IIS after you download and apply SP3, please contact Technical Support. We are tracking and working directly with customers experiencing further issues.

I don't have my own. I've ridden on a Honda Shadow and a Ducati, not sure of the model. I'm always a passenger!

I talked with Karlo, and as he said, we are actively testing this and focused on getting a fix.

Our support is 24 hours Monday through Friday globally, with a mixture of different tiers at any one time.

Sorry, the way your first sentence read, I thought you were coming back to say that you were seeing behavior you didn't anticipate. Thanks!

I don't get it. I have a case opened 115123 from last Thursday. Haven't heard anything back on it yet. My Orion installation hasn't worked right since last Wednesday. dhardy, I looked into your case notes, and support sent you an email on Friday morning at 5:46am asking when you might be available for a GoTo meeting, but…

jedski, A chat room feature isn't planned at this time, but we're looking into it. Thanks for the suggestion.

Can you please provide me with your case number? I'll look into this for you.

Yeeeeah, I'd probably turn that one down too. Longest ride I've ever been on was a couple of hours, and that was enough for me.

Miron, you might find this thread helpful.

I just wanted to follow up with you...since you don't have internet connectivity, are you using packaged help? Are you aware of this option?

That's a lot of exclamation points, Donald. Tell us how you really feel. :-)

I'm confused as to what you're saying here. So did SP3 resolve the issue?

SolarWinds provides current support (i.e. updated and maintained) for alert suppression and group dependencies in the ipMonitor Admin Guide. You can also use the online help included with ipMonitor to look up this information under the "Add Groups" heading.

TGhosh, yes, I suggest you open a support ticket.

Nice bike, kweise! Great pic.

CRK, did you open a ticket with support?

Ok, I've recovered my composure now. No really, thank you for the explanation and the feedback! Glad that thwack is helpful to you.

Release notes have been updated. http://www.solarwinds.com/support/netflow/docs/ReleaseNotes/releaseNotes.htm

We also have a KB article directed at this issue: http://support.solarwinds.com/kbase/ProblemDetail.cfm?ID=1239

Love it!

Good feedback. Just want to point out that we're currently working to make support more transparent, as some of you mentioned. For example, we've added the ability to check the latest status of your support tickets in your customer portal. Support Ticket Status Now Visible in Your Customer Portal This is just phase one,…

Thanks for letting us know!

dhardy, you might want to start a new thread in the NPM forum for this issue. I have a feeling you might need to open a support ticket, though...

The release notes and the installation chapter of the APM Administrator Guide include the following warning in the installation section: If you have additional Orion APM Web Consoles or pollers, upgrade them at the same time as your Orion APM server. But because it's not in the actual installation steps I can see how that…

We have a knowledge base article that addresses a similar issue: http://support.solarwinds.com/kbase/ProblemDetail.cfm?ID=1230

You might want to open a support ticket for this one.

Damienball, please open a ticket with support. Thanks!

We'll add this to the NTA 3.5 SP1 release notes.