Report - Snap shot of tickets

Question

Dear all,

Now and then I've been asked how many tickets where assigned to a "tech group" on a specific day. So off I went to reports to see if this can be arranged.

In reports I can't see a way to get this information. I can configure reports for the "tech group", the day, and the date attribute for time range. But this does not give me a report saying that on 12/07/2017 115x tickets (open, wip, pending etc.) were assigned to User Support (for examples sake).

For us this is important information, maybe I have something overseen. Even to generate this report in queries is not that easy. If you can point me into the right direction that would be brilliant.

Regards,

Eberhard

eber123 · Answer

Hello,

thank you for the reply - how inconvenient  
.

I try to spent a bit more time in queries to see if I can get this information this way.

Regards,

Eberhard

pabely · Answer

No WHD cannot do this retrospectively. You would have to export all Tickets for the Tech Group then so some clever query with Tickets with Open / Updated & Closed Dates