Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials
Store

Submit a ticket vs. Save

I know this is a terribly small thing in the grand scheme of things, but it drives me nuts. When a user goes to the web portal to create a trouble ticket, is there a way to change the "Save" button to a "Submit" button? It makes a lot more sense...

Find more posts tagged with

Accepted answers

kellytice

So, technically, yes you can do that, but you might not want to as the text that shows on that button also shows on the "Save" button in the Tech view for a ticket. If you're OK with that, then steps are below :

You would need to:

Go to the %Program Files%\WebHelpDesk\conf\labels and create a simple text file there with this line in it:

btn.save = Submit

Save that file with this specific name: CustomLabels.properties
Restart Web Help Desk using the "Stop Web Help Desk" and then the "Start Web Help Desk" start menu shortcuts (be sure to "run as administrator")

On the Client (end user) side that would then look like this:

labels12015-08-13 17_24_42-10.199.15.192 - Remote Desktop Connection.png

and this is the view that would be at the bottom of a Ticket in the Tech view when a Tech is working on the ticket:

labels22015-08-13 17_26_07-10.199.15.192 - Remote Desktop Connection.png

All comments

kellytice

You would need to:

Go to the %Program Files%\WebHelpDesk\conf\labels and create a simple text file there with this line in it:

btn.save = Submit

Save that file with this specific name: CustomLabels.properties
Restart Web Help Desk using the "Stop Web Help Desk" and then the "Start Web Help Desk" start menu shortcuts (be sure to "run as administrator")

On the Client (end user) side that would then look like this:

labels12015-08-13 17_24_42-10.199.15.192 - Remote Desktop Connection.png

and this is the view that would be at the bottom of a Ticket in the Tech view when a Tech is working on the ticket:

labels22015-08-13 17_26_07-10.199.15.192 - Remote Desktop Connection.png

kellytice

Note: This is also the way that you could 'rename' other things in the product, like if you prefer District instead of Company or you prefer Moon Time instead of Calendar.

There's a KB on this stuff here: SolarWinds Knowledge Base :: How To Customize The Web Help Desk GUI (Language And Labels)

ebrouwer

Thank you! This is perfect!