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Every time I open a notification on my iphone 14 and the device is updated, I am greeted with a white screen. The app never loads the ticket. Can I get some support on this?

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pabely

I would log with Support as they are likely to want Debug Logs.

HerrDoktor

Is your WHD published externally? If not, are you logged in via VPN to the corporate network? Can you open the WHD website in safari browser?

BBSupport22

Hey, its published externally. Also, no im not logged in via VPN to the corporate network. Yes, I can open WHD

HerrDoktor

To be honest, the app did not get an update for the last 5 years if I read that correctly in the release notes.

my Suggestion would be using Safari instead of the app

denzelford

It sounds like you're encountering a bug or issue with your iPhone 14 after an update. Try these steps to resolve it:

Restart your iPhone to refresh the system.
Ensure the app is updated to the latest version in the App Store.
Clear the app's cache or reinstall it.
Check for any pending software updates under Settings > General > Software Update.
If the issue persists, contact Apple Support or the app's customer service for further troubleshooting. Additionally, if you're using an IoT hidden menu app, ensure it's compatible with the latest iOS version.