Service Desk App - Forum - Web Help Desk (WHD)

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Web Help Desk (WHD)

Forum Service Desk App

State Not Answered
Replies 5 replies
Subscribers 27 subscribers
Views 277 views
Users 0 members are here

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BBSupport22 1 month ago

Every time I open a notification on my iphone 14 and the device is updated, I am greeted with a white screen. The app never loads the ticket. Can I get some support on this?

0 pabely 1 month ago

I would log with Support as they are likely to want Debug Logs.
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0 HerrDoktor 1 month ago

Is your WHD published externally? If not, are you logged in via VPN to the corporate network? Can you open the WHD website in safari browser?
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0 BBSupport22 1 month ago in reply to HerrDoktor

Hey, its published externally. Also, no im not logged in via VPN to the corporate network. Yes, I can open WHD
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0 HerrDoktor 1 month ago in reply to BBSupport22

To be honest, the app did not get an update for the last 5 years if I read that correctly in the release notes.

my Suggestion would be using Safari instead of the app
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0 denzelford 10 days ago
It sounds like you're encountering a bug or issue with your iPhone 14 after an update. Try these steps to resolve it:

Restart your iPhone to refresh the system.

Ensure the app is updated to the latest version in the App Store.

Clear the app's cache or reinstall it.

Check for any pending software updates under Settings > General > Software Update.

If the issue persists, contact Apple Support or the app's customer service for further troubleshooting. Additionally, if you're using an IoT hidden menu app, ensure it's compatible with the latest iOS version.
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