My requesters and service task users whose settings and permissions, as far as I can tell, should allow for them to CC other users when submitting a ticket. They are not able to CC anyone except themselves. I have been looking through previous forum posts and didn't see a clear answer on what I am missing here. I am positive that I am missing something very obvious.
Parents
-
Hi errorqueen , you will want to make sure they have the permission to read users. This will allow them to have access to the user list to then add them as a cc and also @ mention them in tickets.
-
-
No Data