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SolarWinds Service Desk (SWSD)

Forum Setup alert/notification when ticket created from portal

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Setup alert/notification when ticket created from portal

HPhung over 1 year ago

I want to set up a alert/notification when user created an incident from the web portal. I know that you can check SWSD portal to see the new incident, but I want to alert the helpdesk group when the new incident created using the portal.

0 mgoblirsch over 1 year ago

Setup > Service Desk > Categories > Default Assignee and Notifications

Setup > Service Desk > Notifications
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0 Romalyn.Escosura over 1 year ago

You can build an automation rule where the origin of the incident = portal.
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